Candice White
San Jose
Summary
Dynamic Resident Services Coordinator with extensive experience at Abode Services, specializing in crisis intervention and resource coordination. Proven track record in developing individualized service plans and advocating for residents' needs. Skilled in clinical documentation and community outreach, fostering strong relationships to enhance service delivery and support diverse populations.
Overview
13
13
years of professional experience
Work History
Resident Services Coordinator
Abode Services
San Jose
12.2022 - Current
- Counseled residents in handling family, financial, and educational problems.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Interfaced with residents to address and resolve complaints or grievances.
- Fostered relationships with residents and supported new residents in acclimating to their living environment, enhancing their comfort and integration.
- Communicated with staff to resolve problems with individual students.
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Provided crisis intervention services to address immediate concerns related to mental health or substance abuse problems.
- Maintained detailed records of all contacts with clients including progress notes, assessment reports, treatment plans and discharge summaries.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Organized recreational activities such as holiday parties, weekly group activities, and monthly community events for residents at the facility.
- Monitored compliance with safety standards and regulations established by local authorities.
- Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
- Coordinated referrals to community-based organizations and agencies, facilitating access to essential services for residents.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Provided direct support to residents with medical, housing, and social services needs.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Collaborated with outside organizations such as homeless shelters, food pantries, job training centers to provide additional resources for clients in need.
- Developed individualized service plans for each resident based on assessment results.
- Advocated for residents' rights and needs within the organization and community resources.
- Maintained accurate documentation of resident interactions and service delivery.
- Collaborated with social service agencies to enhance community support networks.
- Conducted regular assessments to identify resident needs and progress.
- Assisted residents in accessing housing resources and supportive services.
- Developed individualized service plans with clients and community partners, ensuring tailored support to meet unique resident needs.
- Coordinated resident services programs for diverse populations experiencing homelessness.
Spiritual Care Volunteer
Awaken Zion
San Jose
02.2023 - 06.2024
- Assisted in planning and executing events, increasing community involvement and participation.
- Developed promotional materials that effectively raised awareness of organization missions and events.
- Collaborated with team members to foster supportive environments for volunteers and participants.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained accurate records and documented client data in company databases.
Content Writer Volunteer
The One University
11.2018 - 06.2020
- Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.
- Developed content for websites, blogs, and social media accounts, boosting visibility and audience interaction.
- Submitted monthly summaries and articles, including edits and revisions, for community platform to enhance public engagement.
- Wrote articles and created visuals, including photographs and graphics, to complement published content.
- Coordinated with design teams to produce visually appealing content layouts.
- Managed social media accounts, promoting university events and initiatives effectively.
- Adjusted written content to align with feedback from clients and directors.
Communications Coordinator
Evangel Assembly of God
04.2017 - 12.2017
- Coordinated communication efforts for community outreach events and church activities.
- Engaged newcomers through targeted communication, crafted emails, and created social media announcements for events
- Managed social media accounts to increase visibility and interaction with the community.
- Developed promotional materials to enhance engagement with congregation members.
- Developed project proposals and participated in monthly meetings to align on goals
TCA Resource Coordinator
Department of Social Services
09.2013 - 02.2014
- Coordinated service delivery with Employment Team Center, hospitals, and community volunteer sites to meet client deadlines and ensure access to resources
- Conducted orientations & assessments; Determined program eligibility with professional courtesy, and created/ tracked outcomes utilizing predetermined performance measures, and weekly Updated Family Independence Plans for clients to keep track of program compliance & productivity
- Entered governmental information and programmatic activities into WORKS and CARES databases, updating Supervisors, Directors, and co-workers through Maryland government email for effective succession planning and case data management
- Made client follow-up phone calls and faxed Consent of Release and Medical forms to ensure continued eligibility.
- Processed voucher requests and referral submissions, scanning and filing all documents in compliance with DHS policies and standardized rules
Education
Bachelor of Science - Psychology - Christian Counseling
Liberty University
Lynchburg, VA05-2021
Skills
Mental Health Support
- Crisis intervention
- Behavioral Health Assessments
- Clinical Documentation
- Case management
- Individualized service planning
- Resource coordination
- Community outreach
- Resident advocacy
- Networking Advocacy
- Substance Abuse Awareness
- Completed 3,000 supervised hours
Supervised by John Harris, CADC-II
Timeline
Spiritual Care Volunteer
Awaken Zion
02.2023 - 06.2024
Resident Services Coordinator
Abode Services
12.2022 - Current
Content Writer Volunteer
The One University
11.2018 - 06.2020
Communications Coordinator
Evangel Assembly of God
04.2017 - 12.2017
TCA Resource Coordinator
Department of Social Services
09.2013 - 02.2014
Bachelor of Science - Psychology - Christian Counseling
Liberty University