Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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CANDICE WALKER

Ottawa,Canada

Summary

Highly energetic, enthusiastic and dedicated customer service. Proven ability to work in high volume situations while maintaining composure, patience and a positive attitude. Resourceful and reliable professional, offering excellent customer service.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Self-Employed

Fashion by Candice
02.2019 - Current
  • Meet all business needs and deliver professional appeal to customers.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for handmade fashions, jewelry and accessories.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Courier Driver / Delivery

Uber Eats
06.2024 - Current
  • Implemented feedback systems from customers to improve service quality and satisfaction ratings.
  • Developed streamlined processes for handling high-volume delivery periods, enhancing overall productivity.
  • Monitored vehicle maintenance schedules to ensure safety and reliability during deliveries.
  • Coordinated daily delivery routes to optimize efficiency and reduce operational delays.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.

Sales Associate - Key Holder

Ottawa Loves Local
04.2022 - 06.2024
  • Assessed customer needs and provided tailored product recommendations to enhance satisfaction.
  • Maintained store appearance and organized merchandise displays to optimize shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to achieve sales targets and improve inventory management practices.
  • Trained new associates on company policies, product knowledge, and customer service standards.
  • Implemented promotional strategies to increase foot traffic and boost sales performance.
  • Developed strong relationships with customers, fostering loyalty through exceptional service experiences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Markdown Associate

Marshalls
07.2015 - 01.2017
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and reward program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Managed markdown processes to ensure accurate pricing and inventory control.
  • Trained team members on markdown procedures and best practices for efficiency.
  • Collaborated with cross-functional teams to streamline inventory management systems.
  • Increased Markdown Associate efficiency by streamlining workflows and optimizing collaboration among team members.
  • Provided support during high-volume sales periods by efficiently managing inventory levels and coordinating price adjustments as needed.

Education

High School Diploma - undefined

Notre Dame High School
Ottawa, ON
06.2005

Skills

  • Product recommendation
  • Liquor regulations and compliance
  • Clerical
  • Client communications
  • Front desk management
  • Food safety compliance
  • Customer service
  • Valid Driver's license
  • Business processes and procedures
  • Multitasking and organization
  • Team collaboration
  • Safety protocols
  • Inventory management

Certification

Smart Serve Certified

Food Handling Certification

WIMIS Certification

Languages

English

Timeline

Courier Driver / Delivery

Uber Eats
06.2024 - Current

Sales Associate - Key Holder

Ottawa Loves Local
04.2022 - 06.2024

Self-Employed

Fashion by Candice
02.2019 - Current

Markdown Associate

Marshalls
07.2015 - 01.2017

High School Diploma - undefined

Notre Dame High School

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