Candice Swinton
Restaurant Manager
Georgetown
Summary
Dedicated, hardworking restaurant management professional with extensive experience leading high-volume quick service operations. Recognized for team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
8
8
years of professional experience
4
4
Certifications
1
1
Language
Work History
Restaurant Manager
Tim Horton's
01.2018 - Current
- Provide leadership and direction to a team of 25+ employees to ensure consistent delivery of brand-aligned customer service
- Maintain full compliance with corporate food safety, sanitation, and workplace safety standards
- Oversee inventory control, vendor ordering, and waste reduction initiatives to support cost efficiency
- Manage daily financial operations including cash controls, deposits, and adherence to budget objectives
- Recruit, train, coach, and evaluate staff to support performance management and succession planning
- Resolve customer concerns professionally, ensuring positive outcomes and long-term customer loyalty
- Develop labor schedules aligned with forecasted sales to maximize productivity and service levels
- Execute corporate initiatives, promotions, and operational programs to enhance guest satisfaction and sales performance
Education
Graduated High School - Honours
Applewood Heights Secondary School
01.2004
Completed First Year Post Secondary School - SSW
Sheridan College
Oakville01.2005
Skills
- Operational Controls
- Leadership and Team Building
- Corporate Policy Compliance
- Inventory & Cost Management
- Scheduling & Workforce Planning
- Effective Conflict Resolution
- Performance & Quality Assurance
- Professional Written and Verbal Communication
- Dedicated to Client Engagement
- Strong interpersonal and telephone communication
Accomplishments
- Improved online restaurant reviews by enhancing the in-store guest experience, minimizing customer complaints, implementing monthly staff training while creating a fun and welcoming atmosphere that invites guests to come back
- Maintain a goal for drive thru that optimizes speed of service during peak times
- Achieved +90% audit scores through quarterly Third Party Audits with accuracy and efficiency
- Instrumental in the success of our corporate fundraising campaigns such as Camp Day and Smile Cookies ensuring we achieve our target goals
Certification
Certified in Standard First Aid/ CPR/ AED
Timeline
Restaurant Manager
Tim Horton's
01.2018 - Current
Completed First Year Post Secondary School - SSW
Sheridan College
Graduated High School - Honours
Applewood Heights Secondary School