Candice Scott

Customer Service:I Serve as the first point of contact for customers who call the bank's telephone banking service. Provide prompt, friendly, and professional assistance while ensuring a high level of customer satisfaction.

Account Management:I Handle a variety of account-related inquiries, such as balance inquiries, transaction history, statement requests, and account updates. Assist customers with online banking services, including troubleshooting login issues and guiding them through various functionalities.

Product Knowledge: I Posses an in-depth understanding of the bank's products and services, including checking and savings accounts, loans, credit cards, investment options, and other related offerings. Provide accurate information and guidance to customers, helping them make informed decisions.

Transaction Processing:I Assist customers with various banking transactions, such as fund transfers, bill payments, setting up automatic payments, and initiating wire transfers. Ensure accuracy and compliance with security protocols during transaction processing.

Problem Resolution: I Identify and resolve customer issues, concerns, or complaints efficiently and effectively. Investigate and escalate complex or sensitive matters to the appropriate internal departments for further assistance.

Compliance:I Adhere to all banking regulations, policies, and procedures to ensure the security and privacy of customer information. Stay updated on regulatory changes and incorporate them into daily operations.

Cross-Selling: I Identify opportunities to promote and cross-sell additional bank products and services that may benefit customers based on their needs and preferences. Actively participate in sales initiatives and meet or exceed set targets.

Documentation: I Maintain accurate and detailed records of customer interactions, transactions, and inquiries. Utilize the bank's customer relationship management (CRM) system to log activities and update customer profiles.

Continuous Learning: I Stay up to date with industry trends, new banking technologies, and product enhancements. Participate in training programs and self-development activities to enhance knowledge and skills.

Team Collaboration: I Collaborate with colleagues and team members to share knowledge, resolve challenges, and contribute to a positive work environment. Foster effective working relationships with various departments to ensure seamless customer experiences.

As a Telephone Banking Specialist, I play a vital role in delivering exceptional customer service and strengthening customer relationships. My dedication, product knowledge, and commitment to customer satisfaction contributes to the overall success of the bank and its clients.

• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Responded to customer requests efficiently and with knowledgeable assistance.

• Daily duties include organizing cabinet parts by order number and deadline,

ensuring correct colour and room; inspecting pieces and prepare them – sanding and

completing any required repairs; and general machine maintenance and upkeep on

tools and spray guns.

• Maintain onsite product inventory, including ordering products and supplies

needed to complete client orders, ensuring expedited arrival time to meet order

deadlines. Maintain daily log of amount of time spent completing various

components of order.

• Provide training and professional development opportunities for apprentice

staff. Includes providing daily tasks, deadline expectations, and feedback on work

completed.

• Responsible for quality control for department. This includes accurate

measurements and mixing for sealers, primers, topcoats, and paint.

• Maintained a safe working environment by adhering to industry best practices and following safety guidelines during all aspects of finish carpentry projects.
• Upheld high standards of craftsmanship by continually staying up-to-date with industry trends and techniques through professional development opportunities.
• Improved overall aesthetic appeal of residential and commercial spaces through meticulous attention to detail in finish carpentry tasks.
• Studied specifications in building plans to determine dimensions and materials required.
• Maximized the longevity of woodwork installations by applying appropriate treatments, such as staining or painting, to protect against damage and wear.
• Shaped or cut materials to specified measurements using hand tools, machines and power saws.
• Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
• Cut and shaped materials to meet outlined measurements.
• Managed inventory of tools, supplies and equipment.
• Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
• Streamlined project completion times by utilizing time management skills to prioritize tasks based on deadlines and complexity levels.

• Served as a liaison between the sales team, clients, designers, contractors, suppliers throughout project life cycles for seamless coordination efforts.
• Maintained an organized and visually appealing showroom, showcasing the latest products and trends
• Maintain extensive knowledge of inventory, both current and upcoming. This
• included product knowledge, location in store, and computer inventory system.
• Build, create and flip product showcases to be seasonally appropriate, to display
• and demonstrate products and their usage.
• Created and facilitated theory class for afterhours craft sessions for customers.
• Educated and trained staff on upcoming product releases and promotions.
• Maintained showroom and executed planning for upcoming seasons, delegated tasks to
• Ensure timely completion. Maintained online inventory.
• Aided with store set up and showroom completion of new retail location in Windsor ont
• Coordinated special events within the showroom to generate increased foot traffic and brand awareness.
• Developed a strong understanding of industry trends and competitor offerings to better position our company within the market.