Candice Saylor-Trujillo
North Hollywood
Summary
Results-driven professional with extensive experience in veterinary operations. Expertise in staff training and inventory management, promoting teamwork and exceptional customer service. Proven track record of enhancing operational efficiency and service quality.
Overview
21
21
years of professional experience
Work History
General Manager
Healing Touch Veterinary Wellness Center
Tarzana
06.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of veterinary wellness center, ensuring seamless service delivery and a positive experience for both staff and patients.
- Maintained smooth daily operations at veterinary clinic, enhancing patient care quality and staff productivity through effective management. of a busy veterinary clinic.
- Led team meetings to discuss patient care protocols and improve staff communication.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training programs for new staff on best practices in animal care.
- Oversaw inventory management for medical supplies and food products at the facility.
- Maintained compliance with health regulations and veterinary practice standards effectively.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Practice Manager
Limehouse Veterinary Clinic
Glendale
01.2015 - 05.2024
- Managed daily operations of a busy veterinary clinic.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Supervised and trained clinic staff on protocols and procedures.
- Coordinated staff recruitment, training, and scheduling activities.
- Facilitated communication between veterinarians, staff, and clients regularly.
- Implemented policies to ensure compliance with veterinary regulations.
- Created and implemented policies and procedures for effective practice management.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Evaluated clinic processes to improve efficiency and workflow standards.
- Coordinated scheduling for appointments and surgeries effectively.
- Oversaw inventory management for medical supplies and equipment.
- Managed vendor relationships for supplies and services related to the practice.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Communicated with patients with compassion while keeping medical information private.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Developed and implemented new patient registration processes to streamline workflow.
- Recruited, hired and trained new medical and facility staff.
Veterinary Assistant
Jaqueline Gray -Housecall Practice
Valley Village
03.2005 - 01.2015
- Assisted veterinarians during examinations and procedures in a housecall practice.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Educated pet owners on care and follow-up procedures, enhancing pet health and owner compliance.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Prepared medical instruments and supplies for veterinary visits at client locations.
- Scheduled appointments and managed patient records efficiently for seamless operations.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Dispensed medications orally or topically as directed by the veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Provided emotional support to pet owners during difficult times, fostering trust and compassion in care.
- Managed medication refills, ensuring continuity of care and adherence to treatment plans.
- Responded promptly to emergency calls after hours.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Maintained organized records by reviewing and entering vital information from pet visits. from daily visits and appointments, entering important data into the system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
Education
High School Diploma -
Ulyssses S. Grant
Van Nuys, CA05-1998
Skills
- Operations management
- Inventory management
- Budget management
- Regulatory compliance
- Staff training and development
- Team leadership
- Client relationship management
Timeline
General Manager
Healing Touch Veterinary Wellness Center
06.2024 - Current
Practice Manager
Limehouse Veterinary Clinic
01.2015 - 05.2024
Veterinary Assistant
Jaqueline Gray -Housecall Practice
03.2005 - 01.2015
High School Diploma -
Ulyssses S. Grant