Candice Renteria
Escondido
Summary
Detail-oriented Assistant dedicated to delivering exceptional support that enhances operational efficiency and meets demanding requirements. Known for strong organizational skills and a proactive approach to managing multiple tasks with minimal supervision. Demonstrates excellent planning, problem-solving, and decision-making abilities, ensuring seamless workflow and effective solutions in fast-paced environments. Committed to contributing positively to team dynamics while driving results that align with organizational goals.
Overview
26
26
years of professional experience
Work History
Instructional Assistant III
Escondido Union School District
Escondido, CA
09.2024 - Current
- Assisted teachers in implementing lesson plans to enhance student engagement and learning outcomes.
- Supported individual student needs through personalized instructional strategies and interventions.
- Collaborated with educators to create adaptive materials for diverse learning styles and abilities.
- Monitored classroom activities, ensuring a safe and productive environment for all students.
- Provided feedback to teachers regarding student progress, facilitating targeted support and adjustments.
CNS ASSISTANT
Escondido Union High School District
Escondido, California
08.2013 - Current
- Providing support to personnel and cafeteria within the department
- Assisting with food preparation and maintaining equipment, storage, keeping food preparation and service areas in sanitary conditions to comply with current health standards
- Cashiering and customer service while servicing students during breakfast, break and lunch
- Problem solving when inventory runs low
- Keeping product organized.
House Manager
Stay At Home Mom
Escondido, California
12.2011 - 12.2013
- Responsible for assistance and instruction in managing and maintaining a household, dressing, feeding and incidental household tasks.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNS ASSISTANT
Vista Unified School District
Vista, California
12.2012 - 06.2013
- Providing support to personnel and cafeteria within the department
- Assisting with food preparation and maintaining equipment, storage, food preparation and service areas in a sanitary condition to comply with current health standards.
- Maintained positive working relationship with fellow staff and management.
- Broke down boxes for garbage and recycling.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
DATA ENTRY/ ASSISTANT
Aerotek, Sound Eklin
San Marcos, California
12.2010 - 12.2011
- My responsibilities were to perform program support task such as organize forms; photocopies; orders and maintain program material and educational handouts; make reminder calls for visits as requested by the supervisor
- Perform general clerical functions such as sort and distribute mail
- Utilize computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store or retrieve information as requested
- Also the, shipping of educational packets requested by other branches of the company.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Located information contained in files to meet requests by supervisors and other departments.
- Maintained database by entering new and updated customer and account information.
PBX
AT YOUR SERVICE, Marriott La Jolla
La Jolla, California
12.2003 - 12.2010
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Alerted staff of emergency information and general announcements using PA system.
- Completed connections between callers, departments and professionals.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Handled incoming and outgoing calls according to standard operating procedures.
- Utilized paging technology within organization to connect quickly with key people.
- Provided training and coaching to new PBX operators.
- Placed equipment, supplies or catering orders for meetings.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Recorded messages, suggesting rewording for clarity or conciseness.
Your Service Supervisor/ Administrative Assistant
Marriott La Jolla Hotel
San Diego, California
12.2003 - 12.2010
- I handled confidential information for both employees and guest of the hotel
- My responsibilities were but not limited to assisting with all aspects of administrative management, managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices
- Coordinating between departments and operating units in resolving day-to-day administrative and operational issues
- Scheduling and coordinating meetings, interviews, events and other similar activities
- Sending out and receiving mail and packages
- Preparing business correspondence (often-using word processing, spreadsheets and presentation computer software), sending faxes and managing files
- Researching and identifying key data sources
- Performing multifaceted general office support
- Sending and receiving forms for the company and all day-to-day operation matters
- At Your Service Supervisor (PBX) - this is the hub of the hotel
- Anything and everything went through this department
- Duties included dealing with everything from guest calls to department calls
- We made sure that everything was running properly in the hotel and when there was a problem, we would dispatch it to the correct department
- Call volume included in coming and out going calls, transfers, billing questions, room preferences, stay verification and changes, information on hotel and surrounding area and room service orders
- I toke care of payroll and putting out the weekly schedules
- Generation of reports and records for different areas of the hotel
- Most of the time there was a lot of multitasking and remembering massive amounts of information to make sure that the day ran smoothly in this bustling environment, all while stay calm and clearheaded
- Training of new employees for AYS and for familiarity of hotel and things ran within the hotel
- Front Desk responsibilities included most of these things as well
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- It also included greeting guest, checking in guest, asking along with answering billing information, checking and arranging group rooms, closing checks and delegating some responsibilities to others to make everything run as smooth as possible
- Set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards
- Responsible for physical setting up and breaking down of the function room equipment, tables, chairs, etc
- And the safe handling and storage of all banquet equipment
- Handling and providing of all/most guest requests
- Maintain professional appearance and mannerism
- Maintain a sense of urgency while on the sales floor
- Maintain back of the house, front of the house, and side work for overall productivity of banquet events
- Be attentive to guest without being intrusive, knowledge of food served, taking time before meal service to review the menu to answer any questions the guest may have.
PHONE OPERATOR/ GUEST
Target Greatland
Vista, California
12.2001 - 12.2003
- Greeting customers and providing them with excellent customer service
- Directing phone calls to the designated department and give customer assistance to questions or concerns a person may have
- Providing good communication, ascertain the call in a short amount of time, and multitasking skills
- Handling a variety of clerical duties such as sorting and passing, sending faxes, filing, and use of various office equipment
- Helping other departments with training, cashiering, guest service (returns) along with guest questions, sales floor, inventory, and backroom.
ADMINISTRATIVE SECRETARY
Arizona, Revenue
Phoenix, Arizona
12.1999 - 12.2000
- Provide high-level administrative support by conducting research, handling information request and performing clerical support such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
- Answering a multi- line phone and directing calls to different departments or take messages
- Greet visitors and determine whether access to an individual should be given
- Read and analyze incoming memos, emails, and report to determine their significance and plan of distribution
- Perform general office duties such as ordering supplies, maintain records management database systems, Maintain paper and electronic files and retrieve corporate documents, records and reports
- Distribution and shipping of sales and tax information upon request by sales tax payers
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Filed and updated employee, customer and external partner contact information into company database.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Delivered exceptional customer service through direct communication with clients and team members.
Education
Some College -
Palomar College
San Marcos, CA2008
High School Diploma -
Westwood High School
Mesa, AZ06-1999
Skills
- Answering multiple phone lines/ PBX
- Excellent people skills
- Organizational skills
- Data entry
- Staff management
- Attention to detail
- Schedule Management
- Effective communication
- Collaborative teamwork
- Classroom support
- Conflict resolution
- Administrative and Clerical Support
- Punctual and Dependable
Timeline
Instructional Assistant III
Escondido Union School District
09.2024 - Current
CNS ASSISTANT
Escondido Union High School District
08.2013 - Current
CNS ASSISTANT
Vista Unified School District
12.2012 - 06.2013
House Manager
Stay At Home Mom
12.2011 - 12.2013
DATA ENTRY/ ASSISTANT
Aerotek, Sound Eklin
12.2010 - 12.2011
PBX
AT YOUR SERVICE, Marriott La Jolla
12.2003 - 12.2010
Your Service Supervisor/ Administrative Assistant
Marriott La Jolla Hotel
12.2003 - 12.2010
PHONE OPERATOR/ GUEST
Target Greatland
12.2001 - 12.2003
ADMINISTRATIVE SECRETARY
Arizona, Revenue
12.1999 - 12.2000
High School Diploma -
Westwood High School
Some College -
Palomar College