Candice Nichols
Kingston,ON
Summary
Results-driven department manager with a strong background in child-focused environments. Proactive decision-maker with a proven track record of motivating teams and enhancing operational efficiency. Reliable and empathetic, possessing exceptional interpersonal communication and multitasking skills.
Overview
2027
2027
years of professional experience
Work History
Department Manager
Rona Home and Garden
Kingston, Ontario
05.2008 - Current
- Managed daily operations to enhance store performance and drive customer satisfaction.
- Oversaw staff scheduling and maintained adequate workforce levels for peak hours.
- Trained and mentored new team members on product knowledge and customer service.
- Coordinated inventory management to maintain optimal stock levels and minimize shrinkage.
- Ensured compliance with safety regulations and company policies throughout the store.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Conducted regular performance reviews to monitor progress of individual employees.
- Cultivated talented departmental team through effective mentoring, coaching, and training.
Counselor
Kingston Youth Shelter
Kingston
2002 - 01.2006
- Conducted individual counseling sessions with youth facing emotional challenges, fostering resilience and emotional growth.
- Created and executed personalized treatment plans for clients in crisis, addressing immediate needs and promoting long-term well-being.
- Collaborated with community organizations to coordinate resources for youth support.
- Conducted intake assessments to identify needs and create service plans.
- Advocated for youth rights and access to necessary mental health services.
- Guided clients in developing effective coping skills for managing stress and adversity, enhancing their overall mental health.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
Counselor
Revelations group home
Kingston
2002 - 2004
- Led workshops on life skills, promoting self-esteem and resilience.
- Supported and guided youth in group settings to enhance personal development.
- Assisted clients in developing social skills for successful peer interactions.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Monitored behavior and maintained a safe environment for participants.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Facilitated recreational activities to foster social interaction and community among residents.
- Assisted residents with daily living activities and personal care tasks.
- Collaborated with other staff members to ensure quality of care was provided to all residents.
Education
Some College (No Degree) - Child And Youth Worker, Behaviour Science And Tec
St Lawrence College
KingstonSkills
- Operations oversight
- Compliance assurance
- Strategic planning
- Staff training
- Team building
- Problem solving
- Decision making
- Innovation skills
- Safety and security
- Coaching and mentoring
- Time management
- Motivational leadership
- Communication skills
Timeline
Department Manager
Rona Home and Garden
05.2008 - Current
Counselor
Kingston Youth Shelter
2002 - 01.2006
Counselor
Revelations group home
2002 - 2004
Some College (No Degree) - Child And Youth Worker, Behaviour Science And Tec
St Lawrence College