Candice Neale
Lethbridge,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Property Maintenance Worker
Shushwap Property Maintnance
05.2019 - 10.2019
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Optimized use of resources by keeping organized inventory of tools, equipment, and maintenance supplies at all times.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
Assistant Resort Manager
06.2014 - 09.2018
- Maintained high standards of cleanliness and safety, conducting regular inspections of resort facilities.
- Monitored guest feedback closely, making necessary adjustments to meet their expectations consistently.
- Built a strong rapport with returning guests by remembering personal preferences, leading to increased loyalty rates.
- Implemented cost-saving measures without compromising the quality of guest services or amenities provided.
- Enhanced guest satisfaction by promptly addressing issues and providing exceptional customer service.
- Managed crisis situations professionally, resolving them swiftly while maintaining good relations with affected parties.
- Developed training programs to enhance employee skills and knowledge, leading to improved guest experiences.
Customer Service Cashier
Lighthouse Market
01.2014 - 10.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Waitress
Sorrento Pub
07.2010 - 03.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Caregiver, Special Needs
We Care Home Health Services
04.2010 - 08.2011
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Education
Some College (No Degree) -
KLO Secondary
Kelowna, BCSkills
- Work Ethic and Integrity
- Customer Service
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Coachability and Willingness to Learn
Complex Problem-Solving
Languages
English
Full Professional
Timeline
Property Maintenance Worker
Shushwap Property Maintnance
05.2019 - 10.2019
Assistant Resort Manager
06.2014 - 09.2018
Customer Service Cashier
Lighthouse Market
01.2014 - 10.2016
Waitress
Sorrento Pub
07.2010 - 03.2012
Caregiver, Special Needs
We Care Home Health Services
04.2010 - 08.2011
Some College (No Degree) -
KLO Secondary
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