Candice Miller
Fontana
Summary
Service operations professional with strong background in optimizing service delivery and enhancing customer satisfaction. Demonstrates solid focus on team collaboration, ensuring reliable and adaptable performance to meet changing needs. Skilled in process improvement, resource management, and strategic planning. Known for effective communication, problem-solving, and leadership abilities.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Automotive Parts Manager
Arizona Auto Parts
05.2024 - Current
- Oversaw daily operations of parts department, ensuring compliance with safety and quality standards.
- Implemented process improvements that streamlined order fulfillment and enhanced customer satisfaction.
- Managed inventory levels to ensure optimal stock availability and reduced excess parts.
- Trained and mentored staff on efficient parts handling and customer service best practices.
- Analyzed sales trends to forecast demand and adjust inventory strategies accordingly.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Project Manager
GreenPower Motor Company
- Led successful initiation, planning, and execution of various projects, defining project scopes, developing project schedules, and managing budgets while collaborating across departments for effective communication.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivering a quality product on-time, within scope, and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a detailed project plan to monitor and track progress
- Manage project performance using appropriate tools and techniques
- Perform risk management duties to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Developed and maintained comprehensive project documentation to support project execution and stakeholder communication.
- Conducted client meetings to gather detailed project requirements and ensure clarity on deliverables and expectations.
- Strong ability to take immediate action on resolving project issues in a timely manner
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Previous Title Agile Specialist-Current Project management and planning each project from start to finish holding daily standups, parts tracking and any project changes and updates using Excel and Jira. Ensuring all Information is clear and complete before assigning to an Engineer; from adding as much documents and information from the product owner and unit itself to reduce downtime. Ensuring ECO,BOM and WI are created for each project and managing data. Started in the Service Department as a Service Advisor Duties included: Quoting and Invoicing Customers for Parts, Labor and Service. Warranty (clerk) Processing and Tracking. Inventory (clerk) Processing and maintaining quantities in stock. Monthly recap on in demand Parts for tracking and ordering. Monthly Reporting to Accounting; Including Charts and Reports for upper management. Weekly Payroll and Daily adjustments for Technicians. Daily reports on “Vehicles Down” (smart sheets) Daily Record keeping on failed parts (used for reordering and Engineering Dept.) and some taken in for repair Creating S.O.P and S.I.P’s for our Maintenance Parts. Then promoted to -Engineering Coordinator; Creating Work Instructions. Translations and Edits on Manuals. Coordinating Project and Tasks (reminders, percentages and schedules) Parts Ordering and Tracking.
Service Operations Manager
Westcoast Auto Sales
- Coordinated monthly project planning and daily goal setting for technicians, ensuring efficient shop flow and effective scheduling for used car inspections. Managed ordering of parts and purchasing of tools and supplies for shop and detail department inventory control. Working with Manheim and Adesa Auto Auctions and Vendors (Worldpack, Autozone, Tires Warehouse,FMP, Jims Dent Repair, Interstate, 3M) on a daily basis. Scheduled transportation and managed costs related to parts and vendors. Conducted vehicle inventory tagging and completed MPI and repair orders for potential buyers. Managed service department appointments to optimize technician workflow. and Scheduling for Service Department and Working with Extended Warranties (Smart Auto, PAC, Portfolio) Software: Desk Manager, All Data, All Data Pro.In Lane and Internet Vehicle Purchasing From; IAAI,CoPart,Manheim and Adesa for Used Car Public and Wholesale Sales and also for Parting out. Complete Inventory on All Vehicles and Parts. Uploading All Vehicles and Parts on Car-Part.com and Check Mate. Forklift Operator Minor Mechanic; Oil Change, Swapping body parts; Part Pulling. Advertising on local Public Apps. Monthly Advertising and Marketing. Strict Record Keeping on; Scrap Metal,Fire Extinguisher,Hazardous waste pick-up, Parts Wash and Eye wash Machine Inspection and Maintenance. Weekly DMV Vehicle reporting (ACQ) Daily Audits on Safety and ComplianceHazmat, StormWater,EPA. Yearly DMV Renewal on License and Permits Holding Monthly Meetings on Emergency Evacuation Plans.
- Standards. Programs Used: Reynolds & Reynolds, DealerTrack, Dealer Connect, AVRS, DMV website,V Auto.
- Streamlined service operations to enhance customer satisfaction and improve turnaround times.
- Coordinated training programs for staff, fostering skill development and operational efficiency.
- Implemented process improvements resulting in reduced service delays and increased productivity.
Service Advisor- Level 4
Tom Bell Dodge
- Started off as a Shop Foreman Then Promoted to Dispatcher and Warranty Clerk. Final Title was a Service Advisor. Maintained accurate records of fire extinguishers and eye wash stations. Shop flow and Balance daily. Maintained over 2800 labor hours monthly, achieving a 90% success rate in service delivery. Checking Repair Orders are properly storied for warranty processing. Daily emailing over 100 Repair Orders to Warranty Company and up keep on expiring Repair Orders. Issued weekly collection notices for unpaid customer pay repair orders, achieving an 80% success rate in recovery efforts. Developed processes and procedures for BDC office to enhance communication with in-lane and internet vehicle purchasing from IAAI, CoPart, Manheim, and Adesa for used car public and wholesale sales, as well as parting out. Complete Inventory on All Vehicles and Parts. Uploading All Vehicles and Parts on Car-Part.com and Check Mate. Forklift Operator Minor Mechanic; Oil Change, Swapping body parts; Part Pulling. Advertising on local Public Apps. Monthly Advertising and Marketing. Strict Record Keeping on; Scrap Metal,Fire Extinguisher,Hazardous waste pick-up, Parts Wash and Eye wash Machine Inspection and Maintenance. Weekly DMV Vehicle reporting (ACQ) Daily Audits on Safety and ComplianceHazmat, StormWater,EPA. Yearly DMV Renewal on License and Permits Holding Monthly Meetings on Emergency Evacuation Plans.
- Established operational standards for the shop. Programs Used: Reynolds & Reynolds, DealerTrack, Dealer Connect, AVRS, DMV website,V Auto.
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Assisted customers in understanding vehicle maintenance needs and service options available.
Education
High School Diploma -
Fontana High School
FontanaAssociates - Project Management
University of Texas at Austin
01-2022
Skills
- Pressure management Attention to detail Problem solving and Effective communication Goal setting, and Team motivation Independent and team work Spanish is my first language therefore I’m Fluent Process implementation Production and sales oversight Production and service direction Warehouse operations management Data entry and administration Payroll and accounts payable DMV paperwork processing
- Over 14 Years of Processing DMV Paperwork from Lien Sales to New Car Buyer Permits and Registration
- Problem-solving
- Conflict resolution
- Service and parts teams management
- Risk management
- Conflict resolution
- Team Motivator
- Service Operations
- Adapts under pressure
- I Pay Attention to detail
- Goal oriented
- Data analytics
- Project planning
- Risk management
- Workforce Coordination
- Data management
- Budget control
- Data analytics
Certification
Certified Scrum Management, PMP Certified, PMI and RMP Certified, Agile Scrum Certified. Human Resource Executive Management Certified. Hazmat and Safety (Completion with over 90% state percentile.) ISO-1400 and ISO-1400 1 Certified.
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Automotive Parts Manager
Arizona Auto Parts
05.2024 - Current
Associates - Project Management
University of Texas at Austin
Service Operations Manager
Westcoast Auto Sales
Project Manager
GreenPower Motor Company
Service Advisor- Level 4
Tom Bell Dodge
High School Diploma -
Fontana High School
Programs Used
Crush, Pinnacle, Podium, Jira,SmartSheets, Reynold & Reynolds, DealerTrack, Dealer Connect, AVRS, DMV website,V Auto.