Candice Mbabazi
Ottawa,ON
Summary
Dedicated Health Sciences student with a strong background in customer service, healthcare volunteering, and community engagement. Passionate about addressing health inequities, advancing public and global health initiatives, and shaping policy through research and advocacy. Experienced in working with diverse populations and interdisciplinary teams. Seeking opportunities to further develop hands-on experience, to apply academic knowledge and contribute to meaningful initiatives.
Overview
4
4
years of professional experience
Work History
Sales Agent
Athleta- Gap
Ottawa, ON
04.2023 - Current
- Managed customer inquiries and resolved issues efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to create engaging promotional displays, driving foot traffic.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Customer Service Lead
University of Ottawa
Ottawa, ON
04.2025 - 09.2025
- Led customer service team in resolving complex inquiries and issues efficiently.
- Facilitated regular team meetings to discuss performance metrics and align on service goals.
- Oversaw daily operations, ensuring adherence to university standards for client interactions and support services.
Administrative Coordinator
CM Dental
Ottawa, ON
06.2022 - 12.2023
- Coordinated administrative tasks to streamline office operations and enhance productivity.
- Managed scheduling and logistics for meetings, ensuring effective time management across departments.
- Maintained accurate records and documentation, supporting compliance with organizational policies.
- Organized training sessions for new staff, enhancing onboarding experience and knowledge retention.
Education
Bachelor of Science - Health Sciences
University of Ottawa
Ottawa, Ontario06-2027
Skills
- Cross-cultural communication
- Social media marketing
- Conflict resolution
- Analytical problem solving
- First aid training - Red cross
- Research ethics training
- Data analysis (Excel, SPSS, JAMOVI)
- Research & report writing
Languages
Spanish
Limited Working
French
Native or Bilingual
Swahili
Elementary
English
Native or Bilingual
Timeline
Customer Service Lead
University of Ottawa
04.2025 - 09.2025
Sales Agent
Athleta- Gap
04.2023 - Current
Administrative Coordinator
CM Dental
06.2022 - 12.2023
Bachelor of Science - Health Sciences
University of Ottawa