Summary
Overview
Work History
Education
Skills
Languages
Internships
Timeline
Generic

Candice MacIsaac

Sydney,Nova Scotia

Summary

Experienced and dedicated individual with ten years of customer service in retail. Highly organized and knowledgeable of microsoft office and computer scheduling systems. Looking to further my skills and year of experience in a new setting.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Walmart
12.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained an orderly workflow according to breaks and services.
  • Helped fill and schedule shifts on a weekly basis.

Customer Service Desk Associate

Walmart
12.2021 - Current
  • Maintained and resolved customer inquiries and complaints quickly through returns and exchanges.
  • Monitored cash drawers and maintained adequate cash supply.
  • Trained new personnel regarding returns and exchanges.
  • Answered and transferred phone calls according to customer needs.

Self-Checkout Attendant

Walmart
06.2018 - Current
  • Performed all forms of payments including how to enter coupons and gift receipts.
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Engaged with customers and offered assistance upon entry into store.

Medical Receptionist

Sydney Ophthalmology Clinic
09.2020 - 10.2020
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.

Cashier

Walmart
06.2013 - 06.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Certificate - Medical Office Administrator

NSCC
Sydney, NS
06.2018

Bachelor of Arts - Child And Youth Care

Mount Saint Vincent University
Halifax, NS
08.2016

Skills

  • Time management
  • Ability to multitask
  • MS Office
  • Training and Mentoring
  • Complaint Resolution
  • Effective Communication

Languages

English
Native or Bilingual

Internships

Ward Clerk at Nova Scotia Health Authority, Sydney

April 2018-May 2018

  • Completed a work placement in the Cape Breton Regional Hospital focusing in pediatrics.


Daycare teacher at Mount Saint Vincent Univeristy, Halifax

January 2015-April 2016

  • Completed a course placement while working in the on campus daycare.


Youcan Mentor at Sydney Academy, Sydney

January 2012-June 2014

  • Completed a volunteer placement mentoring a child.

Timeline

Customer Service Manager

Walmart
12.2021 - Current

Customer Service Desk Associate

Walmart
12.2021 - Current

Medical Receptionist

Sydney Ophthalmology Clinic
09.2020 - 10.2020

Self-Checkout Attendant

Walmart
06.2018 - Current

Cashier

Walmart
06.2013 - 06.2018

Certificate - Medical Office Administrator

NSCC

Bachelor of Arts - Child And Youth Care

Mount Saint Vincent University

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Candice MacIsaac