Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Candice Leverett

Los Angeles

Summary

Dynamic and dependable professional with extensive experience at Menzies Aviation, excelling in ramp service and cargo handling. Proven ability to enhance safety procedures and efficiency, while effectively managing heavy lifting and baggage handling. Recognized for reducing damage claims through meticulous equipment operation and strong problem-solving skills.

Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.

Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.

Overview

13
13
years of professional experience

Work History

Ramp Agent

Menzies Aviation
03.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Cargo Screener

Menzies Aviation
03.2023 - 02.2024
  • Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
  • Complied with all federal, state, and local regulations as well as company rules.
  • Maintained accurate reports and records on [Subject] and [Subject].
  • Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Safeguarded transportation operations at commercial airports and railway stations.

Cargo Agent

Menzies Aviation
01.2022 - 02.2023
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
  • Stayed up-to-date on changes in industry regulations, adapting processes accordingly to maintain compliance.
  • Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
  • Reduced errors in cargo handling through diligent inspection and verification of shipment details.
  • Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.

Shift Supervisor

Rite Aid
12.2018 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Trainer

Neutrogena
12.2016 - 12.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.

Package Handler

UPS
05.2015 - 11.2016
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.

Package Handler

FedEx
04.2013 - 01.2014
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Communicated with supervisors about delays or other issues with shipments.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Order Picker

Amazon
02.2012 - 04.2013
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.

Education

High School Diploma -

Arvin High School
Arvin
07-2004

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Marshaling aircraft
  • Safety procedures
  • Ramp security
  • Flexible schedule
  • Dependable and responsible
  • Freight handling
  • Cargo handling
  • Airfield safety regulations
  • Cargo equipment operation
  • Aircraft greeting
  • Live cargo handling
  • Equipment inspection

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Ramp Agent

Menzies Aviation
03.2024 - Current

Cargo Screener

Menzies Aviation
03.2023 - 02.2024

Cargo Agent

Menzies Aviation
01.2022 - 02.2023

Shift Supervisor

Rite Aid
12.2018 - 08.2021

Trainer

Neutrogena
12.2016 - 12.2018

Package Handler

UPS
05.2015 - 11.2016

Package Handler

FedEx
04.2013 - 01.2014

Order Picker

Amazon
02.2012 - 04.2013

High School Diploma -

Arvin High School

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Candice Leverett