Candice Kilby
Chesterville
Summary
Experienced customer service supervisor bringing twenty five years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
27
27
years of professional experience
Work History
Customer Service Supervisor
Farm Boy Produce
01.1998 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Sought ways to improve processes and services provided.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Interior Design
Algonquin College
Ottawa, ONNorth Dundas District High School
Chesterville, ON06.1996
Skills
- Employee Supervision
- Time Management
- Staff Development and Training
- Exceptional Customer Service
- Decision-Making
- Performance Improvement
- Team Building and Leadership
- Relationship Building
- Problem-Solving
- Handling Complaints
- Quality Assurance
- Team Development
- Training and mentoring
- Positive and Constructive Feedback
- Expertise in sales
- Customer Service
- New Hire Training
- Customer Relations
Languages
English
Timeline
Customer Service Supervisor
Farm Boy Produce
01.1998 - Current
Interior Design
Algonquin College
North Dundas District High School
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