A graduate of Bachelor of Science in Computer Science with years of experience in the following IT fields: Information Security: Risk Assessment, Information Security Policy, CIS controls, Audit Trails, Asset Management, Network Security, BCP Plans, and Incident Response. IT Infrastructure: Windows Server, Backup, Routers, Switches, Firewall, Endpoint Security Technical Support: resolution of technical problems, and technical documentations.
Hi, I’m
Candice Katapang
Burnaby,BC
Summary
Overview
17
years of professional experience
3
Certification
Work History
Roycemedia Technologies Pte LtdSingapore
Assistant IT Manager
10.2018 - Current
Job overview
- Analyze and propose security design and architecture based on customer's security compliance requirements
- Planning and conducting risk assessments and risk management documentation including creation of risk matrix in adherence to the organization’s audit requirements
- Planning and creating IT Security Plan and IT Security policies and it’s required documentations with the guidelines from NIST framework and other standard frameworks
- Coordinating and planning with organization’s executive regarding the approval and implementation of the created policies
- Planning and implementing network design to ensure proper network redundancy utilizing concepts such as LACP, switch stacking, and layering
- Deployment and configuration of network and asset monitoring tools such as Log Analyzer, Audit Trail, SIEM
- Planning and deployment of cloud file migration and email migration in Microsoft Azure
- Planning, testing, and configuration of Azure cloud security policy as per customer's requirement
- Study, test and deploy CIS benchmark assessment and hardening tools
- Lead and train technical support team
- Provide assessment of the technical team operation and performance to the management
- Initiate security awareness training for the organization and for the customers.
Roycemedia Technologies Pte LtdSingapore
Senior systems engineer
10.2014 - 10.2018
Job overview
- Evaluating current customers IT infractructure needs for new application deployment or needs for upgrade
- Evaluate customer's environment and provide security solutions such as High Availability on servers and switches, Antispam solutions, Backup solutions, Endpoint Encryption, and Endpoint Protection solutions
- Conducting asset and software inventory in preparation for client's compliance audit
- Analyze vulnerability scan results and fix high and critical issues
- Deploy Windows Server Domain controller and file server migration
- Preparing, installing, and migrating current infrastrucre to new infrastructure
- Leading technical support team and handing daily support operation
- Providing technical training to the support team
- Providing customers basic product training post deployment
- Monitor and maintain server performance and installing windows update and security patches
- Installing and configuring Windows Server Backup
- Installing and configuring Fortigate Firewall such as creating firewall policy, configuring security features (Antivirus, IPS, Web Filter, Antispam, SSL VPN and IPSEC) Configuration of network routers and switches port security, port segregation via VLAN, STP, switch stacking, LACP, and routing
- Troubleshoot network issues such as routing problems, blocked traffic, firewall upgrade, DDOS, and network looping issues
- Respond to critical incidents such as Ransomware attack, server failure, network failure and backup restoration
- Provide documentation such as network diagram, incident reports, technical write up, and technical presentations.
Roycemedia Technologies Pte LtdSingapore
Systems Engineer
07.2010 - 08.2014
Job overview
- Providing technical support to customers with maintenance support contract either via email, phone, chat, or onsite support
- Monitoring and maintaining customer's IT infrastructure such as server performance, network firmware upgrades, backup performance to make sure all are functioning properly
- Ensuring implementation of proper access controls on all the assets utilizing access control matrix, data ownership, and providing proper procedure for granting and removing access
- Doing initial setup for desktop, laptop, workstations, and Windows Servers
- Installing and troubleshooting network or standalone printer
- Installation and deployment and troubleshooting of CCTV devices, and door access entry system
- Setup and troubleshoot email issue whether POP (hosted) or Microsoft Exchange
- Creation of users in Active Directory for new users
- Doing windows update and antivirus installation and patches
- Configuration of firewall access control list (ACL) for customer security requirements
- Monitoring and troubleshooting of windows sever backups.
Talense Pte LtdSingapore
Site Engineer
07.2010 - 08.2010
Job overview
- Administering and Configuring network equipment such as Cisco router 3800 and 2800 series as well as Cisco switch C3560 and C2960
- Administering and Configuring network address allocation and port specification
- Administering and Configuring Access List Control (ACL), and STP port fast BPDU guard.
Convergys Philippines Services CorporationManila, Philippines
Technical Support Associate 1
05.2007 - 05.2010
Job overview
- Assist external users of client's technical product or services, identify, investigate research, and provide resolution to user questions and problems
- Troubleshoot customer issues that are technical in nature including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
Education
Northern Lights College
Business management pdd- it specialization
12-2023
University Overview
Status: Ongoing
ITEL Learning System (S) Pte Ltd
NICF- Information Systems Security (SF)
02.2020
University Overview
Harvard X
Harvard Cybersecurity: Managing Risk in the Information Age
03.2018
University Overview
Mitel
Shoretel UC Support Engineer
03.2017
University Overview
NetAssist Services Pte LtD
Upgrading your skills: Windows Server 2012 R2
04.2013
University Overview
Kaizer Learning Institution
CCNA boot camp
05.2010
University Overview
STI College
Bachelor of Science in Computer Science
03.2006
University Overview
Skills
- Virtualization Technologies
- Application Support
- IT Service Management
- Mobile Device Management
- Disaster Recovery
- Information Security
- Customer Support
- Business Analysis
- Network Administration
- Security Improvements
- Project Leadership
- Project Coordination
- Infrastructure Development
- Security Planning
- Infrastructure Planning
- Agile Work Processes
- Scope Definition
- User Support
- Project Planning
- Requirements Analysis
References
References
as REQUESTED
Certification
- CISSP: Certified in Information Systems Security Professional
- NSE 4: Network Security Expert
- MCSE: Microsoft Certified Solutions Expert
Timeline
Assistant IT Manager
Roycemedia Technologies Pte Ltd
10.2018 - Current
Senior systems engineer
Roycemedia Technologies Pte Ltd
10.2014 - 10.2018
Systems Engineer
Roycemedia Technologies Pte Ltd
07.2010 - 08.2014
Site Engineer
Talense Pte Ltd
07.2010 - 08.2010
Technical Support Associate 1
Convergys Philippines Services Corporation
05.2007 - 05.2010
Northern Lights College
Business management pdd- it specialization
ITEL Learning System (S) Pte Ltd
NICF- Information Systems Security (SF)
Harvard X
Harvard Cybersecurity: Managing Risk in the Information Age
Mitel
Shoretel UC Support Engineer
NetAssist Services Pte LtD
Upgrading your skills: Windows Server 2012 R2
Kaizer Learning Institution
CCNA boot camp
STI College
Bachelor of Science in Computer Science
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