Candice Joanisse
Ottawa,Canada
Summary
Experienced and certified in WHMIS, with a strong understanding of workplace safety protocols and procedures. Skilled as a WSIB X representative, adept at handling workers' compensation claims. Committed to maintaining a safe work environment and upholding occupational health and safety standards.
Overview
24
24
years of professional experience
Work History
Counter Staff / Lifegaurd
Ymca Ottawa
Ottawa, ON
09.2002 - 09.2007
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
- Trained new employees on company procedures, fostering a positive work environment.
- Contributed ideas for promotional events and specials, driving increased foot traffic during slow periods.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Participated in staff meetings to discuss ways of improving overall customer experience and operational efficiency.
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
Manager on Duty
Krown Rust Control
Ottawa, ON
09.1999 - 09.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cleaned vehicles
- Krown rust proofed all types of vehicles
- Drove vehicles including large trucks up and down ramps and hydrolic lifts.
- Detailed and washed vehicles.
Environmental Service Aide
Forest hill
Ottawa, Canada
06.2006 - 06.2017
- Clean rooms
- Clean building, hallways and bathrooms according to long term standards
- Clean and put away laundry
- Sweep and mop floors
- Deep clean rooms
- Clean and understand isolation rooms, proper procedures
- Move residents
- Use chemicals
Nutritional care aide
Forest hill
Ottawa, Ontario, Canada
06.2006 - 06.2017
- Serve breakfast
- Clean dishes, work dishpit
- Stock floors for service
- Make coffee, tea and supplements residents
- Put away groceries
- Make nourishments and snacks
- Set tables
- Cook fresh breakfast
- Bake deserts
- Have knowledge on residents diet plans and textures
Executive Housekeeper
Days inn
Ottawa, Canada
02.2007
- Clean and disinfect rooms
- Clean 17 rooms a day accordingly
- Change bed sheets and linen
- Clean bathrooms
- Vacuum floors
- Wash windows
Counter Manager
Discount Car and Truck Rental
Ottawa, ON
04.2016 - 09.2020
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
Tow Truck Driver
Tow Pros
Old Chelsea, QC
09.2020 - 09.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Changed tires on demand.
- Boosted vehicles
Education
WHIMIS level 2 -
02.2018
Food Handlers -
02.2018
Food service worker -
Loyalist collage
belleville02.2013
Skills
- Communication
- Multitasking
- Prioritizing
- Organization
- Initiative and problem solving abilities
- Dependability
- Punctuality
- Task Delegation
- Inventory Control
- Health and Safety Regulations
- Chemical Handling
- Staff Management
- Maintenance Scheduling
- Waste Management
- Time management expert
- Multitasking and Prioritizing
- Customer Service
- Attention to Detail
- Excellent Communication
Languages
English
Professional Working
Timeline
Tow Truck Driver
Tow Pros
09.2020 - 09.2023
Counter Manager
Discount Car and Truck Rental
04.2016 - 09.2020
Executive Housekeeper
Days inn
02.2007
Environmental Service Aide
Forest hill
06.2006 - 06.2017
Nutritional care aide
Forest hill
06.2006 - 06.2017
Counter Staff / Lifegaurd
Ymca Ottawa
09.2002 - 09.2007
Manager on Duty
Krown Rust Control
09.1999 - 09.2017
WHIMIS level 2 -
Food Handlers -
Food service worker -
Loyalist collage