Candice Henderson
San Jose
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
ECC Ambassador
Santa Clara County Social Services Agency
San Jose
12.2025 - Current
- Organized documents and maintained filing systems for efficient information retrieval.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Maintained confidentiality while handling sensitive information and records securely.
- Assisted with special projects as needed by management team.
- Scanned documents into digital format for storage purposes.
- Performed data entry tasks with accuracy and speed.
- Handled incoming calls, directed inquiries, and provided information to clients.
Laundry Attendant
Spin City
San Jose
08.2023 - 08.2025
- Reported any necessary equipment repairs immediately to supervisor or manager.
- Prepared loads for processing, sorting piles into like colors and types.
- Managed cash register transactions effectively while maintaining a high level of customer satisfaction.
- Assisted customers in using self-service laundry machines when needed.
- Wrapped & cleaned garments securely in protective plastic bags before returning them to customers.
Assistant Manager
Extended Stay Premiere Suits
San Jose
06.2020 - 08.2023
- Coordinated guest services to enhance customer satisfaction and experience.
- Facilitated extended stays for individuals and families experiencing housing instability.
- Maintained safe and clean-living environments through regular inspections and service oversight.
- Managed staff scheduling, payroll, and training to ensure consistent support for guests.
- Resolved guest concerns with empathy and urgency, maintaining dignity and respect.
- Participated in regional meetings to align with housing initiatives and community programs.
- Supervised daily hotel operations and ensured service excellence.
Housekeeping Supervisor
Extended stay hotel
San Jose
06.2016 - 06.2020
- Supervised daily cleaning operations in guest rooms and common areas.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Inspected completed work to ensure high standards of cleanliness and presentation.
- Coordinated scheduling to optimize staff coverage and maintain service efficiency.
- Managed inventory of cleaning supplies and equipment for operational readiness.
- Addressed guest concerns promptly regarding housekeeping services or requests.
Lead Janitor
City Sports
San Jose
02.2011 - 12.2013
- Responded promptly to emergency clean-up situations involving spills or accidents.
- Conducted regular inspections to ensure cleanliness standards were met.
- Trained new custodial staff on proper cleaning techniques and equipment usage.
- Picked up and removed trash and recycling from trash rooms and offices.
- Kept building common areas clean and tidy by sweeping, vacuuming, and mopping.
Donation Receipt
Clothes Closet / Caseworks
San Jose
01.2010 - 04.2012
- Collected, sorted and assigned value to donations.
- Kept records of incoming donations and provided receipts for tax purposes upon request.
- Maintained clean and organized donation area, ensuring safety for both staff and donors.
Education
Certification - Psychology
University of Phoenix
Online01.2020
Certification - GED - Veterinary Assisting
CCOC
San Jose10.2010
Skills
- Empathy & Compassion
- Staff training
- Problem solving
- Customer service
- Administrative support
- Cultural Sensitivity
- Emotional Resilience
- Active Listening
- Adaptability
Timeline
ECC Ambassador
Santa Clara County Social Services Agency
12.2025 - Current
Laundry Attendant
Spin City
08.2023 - 08.2025
Assistant Manager
Extended Stay Premiere Suits
06.2020 - 08.2023
Housekeeping Supervisor
Extended stay hotel
06.2016 - 06.2020
Lead Janitor
City Sports
02.2011 - 12.2013
Donation Receipt
Clothes Closet / Caseworks
01.2010 - 04.2012
Certification - Psychology
University of Phoenix
Certification - GED - Veterinary Assisting
CCOC