Candice Grosskurth
St. Catharines
Summary
I am a lead dispatcher and customer service representative with over 10 years of experience with Right Time Heating. I am seeking a position within your establishment where I am able to utilize the many skills I have gained over the years working for Right Time.
Overview
10
10
years of professional experience
Work History
Dispatcher
Right Time Heating and Air Conditioning
St. Catharines
01.2015 - Current
- Prepared many detailed reports and sent them to management.
- Organized the day-to-day operations for multiple technicians within our 19+ organizations.
- Trained multiple new employees on how to use our company's software, and to dispatch for profit.
- Achieved cost-savings by developing functional solutions to problems.
- Input and updated technicians schedules daily.
- Planed and maintained efficient routing to cut labour costs.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
College Diploma - Tourism Marketing And Business Development
Niagara College
Welland, None06-2008
Skills
- Detail oriented
- Time management
- Efficient
- Problem solving
- Strong work ethic
- Calm under pressure
- Multitasking
Timeline
Dispatcher
Right Time Heating and Air Conditioning
01.2015 - Current
College Diploma - Tourism Marketing And Business Development
Niagara College
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