Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Candice Fontaine

Windsor,ON

Summary

Dynamic and customer-focused professional with extensive experience at Food Basics, excelling in customer service and food safety compliance. Proven ability to enhance customer satisfaction and streamline operations, while maintaining cleanliness standards. Skilled in knife handling and inventory stocking, fostering positive relationships to drive repeat business and team collaboration.

Overview

13
13
years of professional experience

Work History

Meat Department Clerk

Food Basics
08.2016 - 06.2025
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
  • Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
  • Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
  • Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
  • Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.
  • Restocked products based on available inventories and customer demands.

Cashier Supervisor

Food Basics
08.2016 - 08.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

Bartender

The Hangar
05.2012 - 09.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

High School Diploma -

Herman Secondary School
Windsor, ON
03-1998

Skills

  • Customer service
  • Knife handling
  • Workplace safety
  • Safety awareness
  • Cleanliness standards
  • Merchandise stocking
  • Sanitation procedures
  • Stock rotation
  • Food safety compliance
  • Inventory stocking

Accomplishments

i am smart serve trained and certified

Languages

English
Full Professional

Timeline

Meat Department Clerk

Food Basics
08.2016 - 06.2025

Cashier Supervisor

Food Basics
08.2016 - 08.2023

Bartender

The Hangar
05.2012 - 09.2016

High School Diploma -

Herman Secondary School

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Candice Fontaine