CANDICE DIANNE DEL ROSARIO

· Conducts regular price reviews of 400++ vacation rentals within the US which includes optimizing OTA promotions and campaigns.

· Analyzes submarket trends for benchmarking to ensure individual listings and group portfolio performs above market average.

· Assists internal teams for pricing newly onboard properties.

• Oversees revenue and pricing strategies of four hotels in Japan located in Osaka, Kyoto, Nagoya and Sapporo
• Analyzes data per market segment as well as insights on comp set and market trends
• Prepares pick-up reports, weekly and monthly forecast, annual budget and commercial plan
• Works closely with the Commercial Team for pricing strategies on retail channels, wholesale and corporate accounts
• Coordinates with the Distribution Team for rate loading, rate mapping and all other channels support.

• Managed overall pricing strategies of 200+ vacation rentals across Australia
• Analyzed pricing data to maximize earnings for both the company and the homeowners which includes maximizing promotions and campaigns available in direct booking & OTA channels
• Researched industry trends and patterns per specific local market including local events, low demand dates and peak dates to optimize both pricing and length of stay
• Assisted in listing set-up within the systems with focus on calendar availability and pricing
• Coordinated with BI to develop analytics dashboard relevant to revenue reporting analysis
• Prepared forecast/earnings estimates for potential clients to help sales in expanding the company’s portfolio.

• Provided analysis and insights on market demand, trends and travelers’ behavior
• Developed pricing strategies, packages and promotions
• Created revenue opportunities via E-commerce & Conversational Commerce
• Helped drive direct conversion and more ancillary revenues via Conversational and Social Commerce
• Prepared forecast, budget and commercial insights supporting revenue strategies
• Optimized opportunities in all distribution channels; ensures content accuracy in rate plans and inventory, rate parity and rate integrity
• Managed staff performance with proper guidance, ensuring KPIs are met for call quality score, call conversion rate, service level among others.

• Temporary assignment to assist in the Pre-opening of Park inn by Radisson Iloilo City (under SM Hotels and Conventions Corp
• Which also owns Taal Vista Hotel)
• Initiated OTA partnerships to set-up third party channels and develop the distribution strategy
• Assisted in polishing SOPs, rate loading, rate set-up in PMS and CMS and initial training of team members.

• Responsible for coaching team members when it comes to call quality and email handling
• Worked with Assistant Manager in preparing training materials such as email templates, call scripts, etc
• Assisted in arrivals checking, no show and cancellation reports
• Assisted Revenue Manager in controlling room availability and distribution channels on weekends
• Handled escalated concerns from colleagues.

• Handled email support for on-site sales of North America hotels
• Prepared RFPs, group contracts, group blocks, web link and group code for online bookings.

• Processed FIT bookings for three IHG properties in Dubai Festival City - Intercontinental Hotel, Crowne Plaza and Intercontinental Residence Suites
• Provided hotel reservations assistance to guests via phone calls and emails
• Assisted guests in Visa requirements for entry in United Arab Emirates.

• Assisted in the North America market for room bookings and meeting space requests via phone calls and emails
• Liaised with on-site sales teams regarding RFPs.