Candice Damsgaard
Port Coquitlam
Summary
With over 20 years of exceptional customer service, adept in office administration and proficient with Jane App software, I've significantly enhanced patient experience at Elgin Chiropractic Clinic. My ability to multitask and maintain a positive attitude has led to streamlined operations and improved team communication, demonstrating a strong work ethic and a commitment to excellence in every role.
Overview
11
11
years of professional experience
Work History
Chiropractic Office Assistant
Elgin Chiropractic Clinic
10.2023 - Current
- Welcome clients, answer office phones, create policies, complete payments.
- Jane App to schedule appointments for doctor/practitioner visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for Extended Health billing and insurance filing.
- Restocked each chiropractic room with adequate supplies in preparation for patients.
- Clinic opening & closing duties, cash outs, overall clinic cleanliness
- Registered new patients and completed associated paperwork for accurate records.
- Direct billing to Extended Health Plans for both doctors and multiple practitioners
Lead Dispatcher
The Universal Group
04.2017 - 01.2022
- Handled high volume incoming calls and requests for traffic control from multiple contractors/companies
- Dispatched over 200 employees daily to various job sites in the lower mainland and surrounding rural areas.
- Constantly updated site addresses and location changes to employees as contractors move around throughout the day.
- Ensured proper Traffic management plans, permits and equipment were picked up and assigned properly
- Handled Emergency calls from BC Hydro/City of Vancouver & RCMP. Dispatched employees to assist with the emergency
- Followed all union policies and procedures when dispatching.
Restaurant Manager/Shift Supervisor
Milestones Grill And Bar
01.2014 - 01.2017
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained staff members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Hotel Management & Hospitality Diploma -
Vancouver Community College
Vancouver, BCFood & Beverage Management Certificate
Vancouver Community College
VancouverHigh School Diploma -
Point Grey Secondary
Vancouver, BCSkills
- Excellent Professional Customer service 20yrs
- Office administration
- Excellent understanding of Jane App software
- Patient scheduling & medical billing
- Physician assistance
- Payment collection and processing & insurance verification
- Excellent attention to detail & ability to multi task
- Positive attitude & exceptional work ethic
- Team player and fantastic communicator
Hobbies
Physical Fitness/Weight Training
Travelling
Cooking
Anything outdoors
Timeline
Chiropractic Office Assistant
Elgin Chiropractic Clinic
10.2023 - Current
Lead Dispatcher
The Universal Group
04.2017 - 01.2022
Restaurant Manager/Shift Supervisor
Milestones Grill And Bar
01.2014 - 01.2017
Hotel Management & Hospitality Diploma -
Vancouver Community College
Food & Beverage Management Certificate
Vancouver Community College
High School Diploma -
Point Grey Secondary
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