Candice Cooper
Long Beach,CA
Summary
Customer friendly and self-motivated individual with desire to exceed expectations while providing exceptional customer service. Responsible and reliable with excellent problem-solving skills and the ability to remain calm in stressful situations. Dedicated and action-oriented with strong attention to detail and accuracy.
Overview
12
12
years of professional experience
Work History
Lyft Driver
Lyft Inc
12.2022 - Current
- Ensured that customers arrived safely and timely to their destinations while creating excellent customer satisfaction
- Resolved all customer concerns quickly and effectively to maintain customer trust and loyalty to the company
- Consistently received high ratings from passengers for excellent service
- Demonstrated behaviors consistent with the Company’s values in all interactions with customers and vendors
Uber Driver (Uber & Uber Eats)
UberTechnologies, Inc
09.2022 - Current
- Planned optimal routes to minimize delays and maximize time efficiency
- Effectively communicated with passengers, offering a safe and welcoming ride to their destinations
- Achieved and maintained a perfect Uber rating by promptly providing services on time, resolving customer issues and ensuring customer satisfaction
- Maintained a safe and professional appearance while providing an excellent passenger experience
- Reviewed orders for accuracy, ensuring payments were received and processed as arranged
- Managed to deliver over 1,000 orders
Delivery Driver
Door Dash
04.2019 - Current
- Planned and executed delivery routes to ensure timely and efficient customer service
- Delivered food and other items in a timely manner while maintaining the highest customer service standards
- Provided exceptional customer service by maintaining a positive and professional demeanor with customers
- Met promised delivery times consistently by properly planning routes and avoiding traffic delays
- Planned optimal routes to deliver multiple orders per trip and achieve a strong performance rating
- Managed to deliver over 1,000 orders
Customer Service Representative
The Hughes Agency
01.2014 - 08.2018
- Contacted customers to respond to inquiries or to notify them of any outstanding balances that were due on their accounts
- Communicated with customers in a professional manner while providing them with excellent customer service
- Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service or credit contracts
- Consistently made arrangements with customers to bring their accounts to current status in a timely fashion
- Reviewed accounts to insure that appropriate changes were made to resolve any account issues
- Scan, sort, and track data for packages so customers can track orders.
- Patient advocate for medical clinics. Guide patients to make their process as easy as possible.
- Managed approximately 30 incoming calls, and emails per day from customers and patients.
Delivery Driver
Amazon Flex
07.2023 - Current
- Independent contractor
- Navigated efficiently using GPS systems to optimize delivery routes.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Implemented time-saving strategies that improved overall delivery performance.
- Collaborated with team members to address challenges and improve service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed approximately 60 packages per work day.
Delivery Driver
Spark
05.2023 - Current
- Navigated efficiently using GPS systems to optimize delivery routes.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Deliver medication and do proper verifications for those orders.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Education
Some College (No Degree) - Business Management
University of Arkansas At Pine Bluff
Pine Bluff, ARHigh School Diploma -
Central High School
Little Rock06.2007
Timeline
Delivery Driver
Amazon Flex
07.2023 - Current
Delivery Driver
Spark
05.2023 - Current
Lyft Driver
Lyft Inc
12.2022 - Current
Uber Driver (Uber & Uber Eats)
UberTechnologies, Inc
09.2022 - Current
Delivery Driver
Door Dash
04.2019 - Current
Customer Service Representative
The Hughes Agency
01.2014 - 08.2018
Some College (No Degree) - Business Management
University of Arkansas At Pine Bluff
High School Diploma -
Central High School