Summary
Overview
Work History
Education
Timeline
Generic

Candice Cooper

Long Beach,CA

Summary

Customer friendly and self-motivated individual with desire to exceed expectations while providing exceptional customer service. Responsible and reliable with excellent problem-solving skills and the ability to remain calm in stressful situations. Dedicated and action-oriented with strong attention to detail and accuracy.

Overview

12
12
years of professional experience

Work History

Lyft Driver

Lyft Inc
12.2022 - Current
  • Ensured that customers arrived safely and timely to their destinations while creating excellent customer satisfaction
  • Resolved all customer concerns quickly and effectively to maintain customer trust and loyalty to the company
  • Consistently received high ratings from passengers for excellent service
  • Demonstrated behaviors consistent with the Company’s values in all interactions with customers and vendors

Uber Driver (Uber & Uber Eats)

UberTechnologies, Inc
09.2022 - Current
  • Planned optimal routes to minimize delays and maximize time efficiency
  • Effectively communicated with passengers, offering a safe and welcoming ride to their destinations
  • Achieved and maintained a perfect Uber rating by promptly providing services on time, resolving customer issues and ensuring customer satisfaction
  • Maintained a safe and professional appearance while providing an excellent passenger experience
  • Reviewed orders for accuracy, ensuring payments were received and processed as arranged
  • Managed to deliver over 1,000 orders

Delivery Driver

Door Dash
04.2019 - Current
  • Planned and executed delivery routes to ensure timely and efficient customer service
  • Delivered food and other items in a timely manner while maintaining the highest customer service standards
  • Provided exceptional customer service by maintaining a positive and professional demeanor with customers
  • Met promised delivery times consistently by properly planning routes and avoiding traffic delays
  • Planned optimal routes to deliver multiple orders per trip and achieve a strong performance rating
  • Managed to deliver over 1,000 orders

Customer Service Representative

The Hughes Agency
01.2014 - 08.2018
  • Contacted customers to respond to inquiries or to notify them of any outstanding balances that were due on their accounts
  • Communicated with customers in a professional manner while providing them with excellent customer service
  • Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service or credit contracts
  • Consistently made arrangements with customers to bring their accounts to current status in a timely fashion
  • Reviewed accounts to insure that appropriate changes were made to resolve any account issues
  • Scan, sort, and track data for packages so customers can track orders.
  • Patient advocate for medical clinics. Guide patients to make their process as easy as possible.
  • Managed approximately 30 incoming calls, and emails per day from customers and patients.

Delivery Driver

Amazon Flex
07.2023 - Current
  • Independent contractor
  • Navigated efficiently using GPS systems to optimize delivery routes.
  • Communicated effectively with customers to resolve issues and enhance service experience.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Implemented time-saving strategies that improved overall delivery performance.
  • Collaborated with team members to address challenges and improve service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed approximately 60 packages per work day.

Delivery Driver

Spark
05.2023 - Current
  • Navigated efficiently using GPS systems to optimize delivery routes.
  • Communicated effectively with customers to resolve issues and enhance service experience.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Deliver medication and do proper verifications for those orders.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Education

Some College (No Degree) - Business Management

University of Arkansas At Pine Bluff
Pine Bluff, AR

High School Diploma -

Central High School
Little Rock
06.2007

Timeline

Delivery Driver

Amazon Flex
07.2023 - Current

Delivery Driver

Spark
05.2023 - Current

Lyft Driver

Lyft Inc
12.2022 - Current

Uber Driver (Uber & Uber Eats)

UberTechnologies, Inc
09.2022 - Current

Delivery Driver

Door Dash
04.2019 - Current

Customer Service Representative

The Hughes Agency
01.2014 - 08.2018

Some College (No Degree) - Business Management

University of Arkansas At Pine Bluff

High School Diploma -

Central High School

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Candice Cooper