Candice Cook
Fresno
Summary
Talented sales consultant successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy. Committed to attractive new customers by maintaining consistent excellence in service. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in customer service and sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
CarMax
Fresno
01.2022 - Current
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Fostered relationships with customers to expand customer base and retain business.
Suite Set Up/Server
Pro Sports Catering
Fresno
04.2017 - 10.2018
- As the set up crew duties include setting up tables, chairs, buffet carts for catered events, make sure all utensils and serving plates are clean and sanitized, along with condiments and snacks
- As a server my duties included taking customer orders and convey them to other employees for preparation in a timely manner
- Describe menu items to customers or suggest products that might appeal to them
- With having my alcohol handling training I’m able to handle and or serve alcohol.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Customer Service Representative
Alorica
Fresno
02.2014 - 11.2015
- Resolve a customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Thomas A Edison High School
05.2004
Skills
- Consultative Sales
- Sales and Marketing
- Time Management
- Customer Support
- Customer Service
- Problem Resolution
- MS Office Proficiency
- Active Listening
- High-Energy Attitude
- Courteous Demeanor
- Call Center Operations
- Critical Thinking
- Adaptive Team Player
- Customer Consulting
- Computer Proficiency
- Microsoft Excel
- Problem-Solving Abilities
- Client Relations
- Professional Telephone Demeanor
- Credit Card Payment Processing
- Positive and Professional
- Microsoft PowerPoint
- Customer Relations
- Microsoft Outlook
- Creative Problem Solving
- Data Entry
- Persuasive Communication
- Product and Service Knowledge
- Sales Strategies
Certification
Alcohol training
June 2018 to Present
California Food Handler
April 2018 to Present
Timeline
Sales Consultant
CarMax
01.2022 - Current
Suite Set Up/Server
Pro Sports Catering
04.2017 - 10.2018
Customer Service Representative
Alorica
02.2014 - 11.2015
High School Diploma -
Thomas A Edison High School