Candice Chinn
Sault Ste. Marie,ON
Summary
Dedicated professional with a proven track record at Larimar Homes, adept in crisis intervention and maintaining safety, showcases exceptional organizational skills and multicultural competence. Excelled in fostering community engagement and enhancing customer loyalty at Home Depot through empathetic service. Achieves remarkable outcomes by leveraging teamwork and first aid knowledge, consistently exceeding expectations. Experienced with creating supportive living environments for youth. Utilizes conflict resolution techniques to manage challenging situations. Knowledge of therapeutic approaches to encourage positive behavior change.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Larimar Homes
07.2024 - Current
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
Customer Service Cashier
Home Depot
04.2021 - 07.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Outreach Worker
Na Me Res
05.2003 - 01.2010
- Worked with people experiencing homelessness to educate on methods of relocation or assistance opportunities.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Networked across Toronto, Ontario to build new connections and make initial contacts with prospects.
Education
Social Service Worker Diploma - Social Service Worker
Sault College of Applied Arts And Technology
Sault Ste. Marie, None04-2025
Skills
- Multicultural competence
- First aid and CPR
- Teamwork
- Time management
- Multitasking Abilities
- Organizational skills
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Languages
English
Professional Working
Certification
- Cultural Competency Training Certificate – Numerous Providers across sectors.
- First Aid Certification - American Heart Association.
- TCI Training-
- Trauma Informed TrainingNCTSN
- AODA Training-OHRC
- Workers Health and Safety Awareness-Government of Canada
Timeline
Residential Youth Worker
Larimar Homes
07.2024 - Current
Customer Service Cashier
Home Depot
04.2021 - 07.2024
Outreach Worker
Na Me Res
05.2003 - 01.2010
- Cultural Competency Training Certificate – Numerous Providers across sectors.
- First Aid Certification - American Heart Association.
- TCI Training-
- Trauma Informed TrainingNCTSN
- AODA Training-OHRC
- Workers Health and Safety Awareness-Government of Canada
Social Service Worker Diploma - Social Service Worker
Sault College of Applied Arts And Technology
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