Candice Chalmers
Lacombe,AB
Summary
Dynamic sales professional with proven success at Universal Handling Equipment, adept at driving growth and enhancing customer retention. Skilled in negotiation tactics and CRM proficiency, I consistently exceed sales targets while fostering trust-based relationships. Recognized for transforming customer complaints into opportunities, ensuring satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Western Canada Sales Representative
Universal Handling Equipment
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Service Manager
Jeftec Automotive
07.2021 - 04.2023
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Outside Sales Representative
Herc Rentals
02.2017 - 07.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Rental Manager
Town and Country Supplies and Rentals
12.2012 - 04.2016
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in equipment selection and usage.
- Negotiated favorable contracts with suppliers, lowering costs while maintaining high-quality standards for rental equipment.
- Evaluated potential risks associated with specific rentals or projects, developing mitigation strategies accordingly.
- Managed inventory control, ensuring optimal availability of rental equipment for customer needs.
- Streamlined rental processes by implementing an effective reservation system to reduce wait times and improve overall customer experience.
- Implemented rental asset processes and cleanliness standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate Degree - Occupational Health And Safety
University of Fredericton
Fredericton, NB06-2027
Skills
- Sales expertise
- Customer retention
- Negotiation tactics
- Account management/Business development
- Objection handling
- Cold calling
- Attention to detail
- Territory growth
- CRM proficiency
- Time management
- Social media marketing
Certification
NCSO - Alberta Construction Safety Association
Timeline
Western Canada Sales Representative
Universal Handling Equipment
04.2023 - Current
Service Manager
Jeftec Automotive
07.2021 - 04.2023
Outside Sales Representative
Herc Rentals
02.2017 - 07.2021
Rental Manager
Town and Country Supplies and Rentals
12.2012 - 04.2016
Associate Degree - Occupational Health And Safety
University of Fredericton
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