Friendly and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Working in the customer service industry is my passion!
Hi, I’m
Candice Bachew
Scarborough
Summary
Overview
8
years of professional experience
Work History
Toronto, Ontario
Events Manager
02.2023 - Current
Job overview
- Manage administrative logistics of events planning, event booking, and event promotions.
- Maintain proper recording and compilation of receipts for bookkeeping and tax compliance.
- Hired DJ's and Special Guests for various event-specific functions.
- Organize sponsors, promotional material and advertising giveaways where requested.
- Oversee events to ensure SmartServe compliance.
- Event set up and clean up according to vendor contracts and specifications.
- Maintain excellent client and vendor relations before and after events.
- Respond to public inquiries, providing direct customer service.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Maintain and promote events through effective communication and advertising strategies.
- Update customer and client database regularly across various social media platforms.
CANADA POST
Customer Service Representative
10.2021 - 12.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided First Call Resolution according to company policies.
- Met customer call guidelines for service levels, handle time and productivity.
- Responsible for creating service tickets and updating information in Customer Relation Management Systems.
- Maintained up-to-date knowledge of product and service changes daily.
- Responded to customer requests, offering excellent support and tailored recommendations.
- Developed highly empathetic client relationships to exceed service standard goals.
- Transferred escalated service tickets to supervisor according to proper protocol.
- Handled sensitive personal information with highest level of security through correct validation screening.
- Maintained a consistent record of positive customer surveys and after call handling.
- Processed refunds where required within empowerment guidelines.
- Followed proper procedures with appropriate third parties and stakeholders eg. Government agencies, Delivery service providers, National Control center etc.
Candibar Restaurant And Lounge
Operator/Owner
05.2015 - 04.2020
Job overview
- Bartending and Kitchen Duties in accordance with SmartServe and Food Handler's requirements
- Ensured compliance with health codes, sanitation requirements and license regulations
- Operated point of sales and reconciliation of cash and debit transactions
- Correctly calculated inventory and ordered appropriate supplies.
- Coordinated with staff to deliver food services for special events and catered functions.
- Provided on-the-job training to newly hired workers and team members.
- Oversaw front of house personnel to maintain adequate staffing
- Cultivated strong vendor relationships.
- Organized special events, promotions and advertising.
- Maintained strong social media presence
Education
Bethany College, Bloomington MNBloomington MN USA
Bachelor Of Arts from Cross Cultural Communication
11.2005
University Overview
Saint Augustine Girls High SchoolSt. Augustine Curepe Trinidad And Tobago
A-Level
06.1999
University Overview
St. Augustine Girla High SchoolSt. Augustine Curepe Trinidad And Tobago
High School Diploma
06.1995
University Overview
Skills
- Excellent customer relations and rapport
- Professional Telephone Demeanor
- Critical Thinking
- Policy and Procedure Adherence
- CRM Software
- Typing Proficiency
- General office duties
- Computer Proficiency
- Conflict Resolution and problem solving
- Food Preparation and Safety
- POS Terminal Operation
- Hiring and Training
- Front of House Management
- Equipment Maintenance
- Inventory Control
- Conflict Resolution Techniques
Timeline
Events Manager
Toronto, Ontario
02.2023 - Current
Customer Service Representative
CANADA POST
10.2021 - 12.2022
Operator/Owner
Candibar Restaurant And Lounge
05.2015 - 04.2020
Bethany College, Bloomington MN
Bachelor Of Arts from Cross Cultural Communication
Saint Augustine Girls High School
A-Level
St. Augustine Girla High School
High School Diploma
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