Candice Arana
Penetanguishene,ON
Summary
Obtain a full time position as a digital marketer in a reputable organization to utilize and expand my knowledge, and skills. I am Enthusiastic and a reliable professional that takes pride in providing excellent customer service. I’d like to fully utilize my training and skills, while making a significant contribution to the success of the company. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I Maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Estimate Administrator
Promus GTA Core Contracting
09.2017 - 02.2018
- Carrying out duties and responsibilities of Junior Estimator
- Manage multiple conflicting priorities
- Work with senior estimator in completing projects and meeting deadlines
- Work with Xactimate to assist senior Estimator in completing essential projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked well with team, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Promptly respond to requests and inquiries
- Seek industry knowledge and quickly adapt to new technologies while professionally interacting with clients
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Management Consultant
Consejo Shores Ltd
12.2014 - 12.2015
- Ensure office is running well with a smooth efficient service that meets the needs of its clients
- Complaint management
- Legal Liaison
- Ensure Real Estate marketing is up-to-date
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Interacted well with customers to build connections and nurture relationships.
- Create and manage advertisements for Company, including all social media accounts
- Meet with clients and bring in potential buyers for property being sold
- Organizational planning and strategy
Estimate Administrator
Promus GTA Core Contracting
12.2013 - 11.2014
- Carrying out duties and responsibilities of Junior Estimator
- Manage multiple conflicting priorities
- Work with senior estimator in completing projects and meeting deadlines
- Work with estimating software to assist senior Estimator in completing essential projects
- Foresee problems and prevent them by taking proper action
- Promptly respond to requests and inquiries
- Seek industry knowledge and quickly adapt to new technologies while professionally interacting with clients.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Project Assistant
Promus GTA Core Contracting
07.2013 - 12.2013
- Assisting Project Managers with emergency during CAT disasters and restoration
- Attending to Client complaints and providing problem solving in client concerns and problems
- Prioritizing projects, organizing project files.
- Completed multiple tasks simultaneously to optimize project completion.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Monitored project progress, identified risks and took corrective action as needed.
- Offered technical support and troubleshot issues to enhance office productivity.
- Handled administrative duties, filing, and errands.
- Created and updated records and files to maintain document compliance.
Server
St Louis Bar and Grill
01.2009 - 03.2013
- Providing excellent customer service by taking food and drinks orders and delivering on time
- Providing excellent atmosphere for customers by delivering with a smile and great personality
- Adhered to SMART Serve guidelines and Ontario food and beverage laws
Front Desk/Night Audit
Rawley Lodge and Resort
04.2008 - 08.2008
- Answered phone call inquiries
- Booked Hotel Reservations
- Cash and Payment handling
- Provided excellent customer service
- Completed all tasks in compliance with company policies and procedures.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Server
The Inn at Christies Mill
- Server
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Providing excellent, by taking food and drinks orders and delivering on time
- Providing excellent atmosphere for customers by delivering with a smile and great personality
- Adhered to SMART Serve guidelines and Ontario food and beverage laws.
Education
Project Management
Ryerson University
Toronto, ON2020
Advanced Diploma - Business Management, Project Management
George Brown College
2010
High School Diploma -
St. Theresa Catholic Secondary School
Midland, ON2006
Skills
- Guest Relations Management
- Quality Control
- Project Management
- Database Entry
- Verbal and Written Communication
- Telephone Etiquette
- Microsoft Office
- Time Management
- Preparing Estimates
- Customer Service
- Typing 60 wpm
- Self Motivated
- Google Ads
- Google Analytics
- Meta Business Manager
Timeline
Estimate Administrator
Promus GTA Core Contracting
09.2017 - 02.2018
Operations Management Consultant
Consejo Shores Ltd
12.2014 - 12.2015
Estimate Administrator
Promus GTA Core Contracting
12.2013 - 11.2014
Project Assistant
Promus GTA Core Contracting
07.2013 - 12.2013
Server
St Louis Bar and Grill
01.2009 - 03.2013
Front Desk/Night Audit
Rawley Lodge and Resort
04.2008 - 08.2008
Server
The Inn at Christies Mill
Project Management
Ryerson University
Advanced Diploma - Business Management, Project Management
George Brown College
High School Diploma -
St. Theresa Catholic Secondary School
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