Candia Ndayizigiye
Whitby,Canada
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
4
4
years of professional experience
Work History
Project Management Office (PMO) Practitioner
Accenture
03.2023 - Current
- Provided support for PMO reporting across projects and pipeline of new work, including data gathering, analysis, and reporting of key performance metrics
- Identified opportunities for process improvement within the account and delivery operations, and work with stakeholders to execute improvement plans that enhance efficiency, effectiveness, and customer satisfaction
- Provided guidance and support for risk and issue management processes, including maintaining the risk and issue log, facilitating risk and issue identification and mitigation activities, and ensuring timely resolution of any issues that arise
- Facilitated regular communication and collaboration among project teams, stakeholders, and other functional areas to ensure alignment, transparency, and effective execution of project plans
- Maintained accurate and up-to-date project documentation, including project plans, status reports, and other project-related artifacts
- Monitored project and program performance against established metrics, proactively identifying areas of concern and working with project teams to develop and execute corrective action plans.
Technology Apprentice
Accenture
03.2022 - 02.2023
- Support PMO reporting across the projects and pipeline of new work
- Identify and execute continuous improvement plans for the account/delivery operations
- Risk and Issue log process guidance for the entire team.
Service Desk Analyst
Ministry of Government & Consumer Services
01.2020 - 02.2022
- Utilizes the knowledge base and other informational resources to provide accurate guidance and technical support to users over the phone
- Escalates complex or unresolved issues to appropriate support teams, while continuing to provide timely and courteous service to callers
- Demonstrates professionalism and represents the Ontario Public Service effectively in all interactions with callers and colleagues
- Performs basic clerical tasks to support the delivery of Ministry programs and services, such as documentation and data entry
- Maintains accurate and up-to-date records of all interactions with users and follows established procedures to ensure consistent service delivery
- Collaborates with other members of the Service Desk team to identify opportunities for process improvement and contribute to a positive team culture
- Stays up-to-date on relevant technology and industry trends to improve knowledge and skills in order to better serve users.
Campaign Marketing Manager
UpSurgence
08.2019 - 01.2020
- Created targeted content for email marketing, social media, and display advertising to drive customer engagement and sales
- Analyzed campaign performance using Google Analytics and provided actionable insights to improve performance
- Managed relationships with external vendors including agencies and media partners
- Developed and executed integrated marketing campaigns across digital and traditional channels resulting in 30% increase in revenue.
Education
Communication, Culture, Information and Technology with a Double -
University of Toronto
High School Diploma -
All Saints Catholic Secondary School
Skills
- Front-end Programming (HTML, CSS and JavaScript)
- Customer Service
- Microsoft Suite
- Tableau
- PowerBi
- Personnel Management
- Technical Analysis
- Technical Understanding
Accomplishments
- Received Distinctive Achievement @Accenture for FY23
Languages
English
Native or Bilingual
French
Limited Working
Volunteer Experience
- I&D Communications Lead, Federal Account - Accenture : Develop and implement communication strategies to promote diversity and inclusion initiatives, coordinate with stakeholders to create messaging across internal and external channels, and measure the effectiveness of communication efforts.
- Volunteer Service Desk Representative, Shelter Movers - Canada : Answering service desk ticket requests from clients (anyone within the Shelter Movers user domain), Assisting & conducting trainings for other team members on the use of our internal tools and processes, Applying security patches and updates to our catalog of 3rd-party applications, Software/hardware recommendations
- Volunteer Move Coordinator, Shelter Movers : Communicates with clients and referring agencies to collect all necessary information related to the move, including timelines, logistics, and any specific requirements
- Accenture Apprentice Ambassador: Dedicated representatives of the NA Apprenticeship Program, comprising a community of passionate graduates. They play a vital role by sharing their personal success stories with both internal and external audiences, serving as compelling advocates for the program.
Projects
Implementing User Security & Tech Stack Audiovisual Training Modules for Shelter Movers, Developing a series of comprehensive training modules to assist remote team members in effectively utilizing essential tools and solutions, such as Google Workspace email and file system, 1Password password manager, Slack workspace, and VolunteerHub website, along with a focus on user security, is crucial to minimize potential security risks and enhance overall operational efficiency.
Training
- She Codes: Intro to Web development
- SheCodes Plus
Affiliations
- SheFi
Timeline
Project Management Office (PMO) Practitioner
Accenture
03.2023 - Current
Technology Apprentice
Accenture
03.2022 - 02.2023
Service Desk Analyst
Ministry of Government & Consumer Services
01.2020 - 02.2022
Campaign Marketing Manager
UpSurgence
08.2019 - 01.2020
Communication, Culture, Information and Technology with a Double -
University of Toronto
High School Diploma -
All Saints Catholic Secondary School
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