Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Cashier
Candace West

Candace West

Oshawa

Summary

Personable and dedicated Customer Service Representative with extensive experience in the grocery industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

OnStar Advisor

Concentrix
02.2018 - 07.2018
  • I worked in the Blue Button Welcome Call department, which is the customers first contact with OnStar
  • Set-up and personalized new accounts
  • Offered education on the benefits of the products and services available
  • Sold subscriptions to OnStar and Wi-Fi services

Deli Clerk

Metro Inc
02.2011 - 09.2017
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses
  • Answered customer questions and made recommendations
  • Followed recipes and customer requests to prepare high-quality sandwiches, salads, platters, personalized pizzas, and other hot foods
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction
  • Answered telephone inquiries about available items, products and services, and processed phone orders
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies

Cashier

Real Canadian Superstore
09.2007 - 11.2010
  • Learned roles of other departments to provide coverage and keep store operational
  • Resolved issues with cash registers, card scanners and printers
  • Properly verified customer identification for alcohol or tobacco purchases
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

Front End Supervisor

Dominion
11.2001 - 06.2007
  • Delegated work to up to 13 employees based on shift requirements, individual strengths and unique training
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies
  • Promoted store loyalty program to increase customer engagement and drive consistent sales

Education

Certificate - Animal Care

Sheridan College
Brampton, ON
01.2007

Skills

  • Customer greeting
  • Customer assistance
  • Issue resolution
  • Cash management
  • Cash register operation
  • POS systems
  • Product recommendations
  • Sales expertise
  • Upselling
  • Effective communication
  • Excellent phone skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Timeline

OnStar Advisor

Concentrix
02.2018 - 07.2018

Deli Clerk

Metro Inc
02.2011 - 09.2017

Cashier

Real Canadian Superstore
09.2007 - 11.2010

Front End Supervisor

Dominion
11.2001 - 06.2007

Certificate - Animal Care

Sheridan College

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Candace West