Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Candace Wells

CALGARY,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Kate King Jewellery
07.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Key holder, opened and closed store when needed, following security procedures.

Office Manager and Dispatcher

Quality Appliance Repair Services
11.2017 - 07.2023
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Worked with different office programs such as Microsoft Office and Outlook.
  • leveraged multi-line phone system to answer and transfer calls to staff members.

Customer Service Dispatcher

Gord's Appliance
01.2015 - 11.2017
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized technicians routes.
  • Utilized dispatch software to enter customer service calls, and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Utilized customer feedback to improve customer service.
  • Managed customer accounts and invoicing.

Education

GED -

Calgary Learning Centre
Calgary, AB

Medical Office Administrator

Bow Valley College
Calgary, AB
08.2024

Excel Level 1

SAIT
Calgary, AB
01.2024

Skills

  • Product and Service Knowledge
  • Customer Liaison
  • Time Management
  • Bookkeeping
  • Staff Management
  • Administrative Support
  • Employee Supervision
  • Office Management
  • Data Entry
  • Staff Hiring
  • Billing
  • Excellent Multi-Tasking Ability
  • Clear Oral/Written Communication
  • Scheduling and Calendar Management
  • Familiar with many office programs

Languages

English

Timeline

Sales Consultant

Kate King Jewellery
07.2023 - Current

Office Manager and Dispatcher

Quality Appliance Repair Services
11.2017 - 07.2023

Customer Service Dispatcher

Gord's Appliance
01.2015 - 11.2017

GED -

Calgary Learning Centre

Medical Office Administrator

Bow Valley College

Excel Level 1

SAIT

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Candace Wells