Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Candace Terrio

Red Deer,AB

Summary

Dynamic hospitality professional with exceptional customer service skills, honed at Bearberry Saloon. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques. Strong knowledge of food safety practices and a commitment to maintaining cleanliness standards, resulting in repeat business and positive customer relationships.

Overview

17
17
years of professional experience

Work History

Server/Line Cook

Bearberry Saloon
07.2024 - 11.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.

Server/Bartender

Nicks Diner and Pizza
11.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Head Cook

Camp Caroline
01.2018 - 03.2020
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
  • Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
  • Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Developed new menu items for increased customer satisfaction and repeat business.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
  • Established strong vendor relationships resulting in reliable deliveries of top-quality ingredients at competitive prices.
  • Promoted positive reviews from critics by consistently delivering high-quality dishes that exceeded expectations.
  • Fostered collaborative kitchen environment, encouraging creativity and input from all staff members on menu development.
  • Enhanced menu variety by introducing innovative recipes tailored to seasonal ingredients.
  • Cultivated culture of excellence and continuous improvement by setting high performance standards for kitchen staff.
  • Oversaw kitchen equipment maintenance schedule, ensuring all tools and appliances were in top working condition.
  • Implemented customer feedback system to gather insights, leading to menu adjustments that increased repeat business.
  • Designed special menus for events, accommodating dietary restrictions and preferences, which led to increase in event bookings.
  • Set up and broke down kitchen for service.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Monitored food production to verify quality and consistency.
  • Coordinated with team members to prepare orders on time.
  • Assisted with menu development and planning.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Developed close relationships with suppliers to source best ingredients.
  • Modified recipes to accommodate dietary restrictions and allergies.

Treasurer

Thunderbird Community Arena
12.2014 - 05.2018
  • Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
  • Drafted treasury reports to support management decision-making needs.
  • Implemented strategies to improve organizational financial performance.
  • Advised management regarding significant expenditures to keep operations in line with budget limitations.
  • Prepared and presented financial reports to inform senior management and board of directors.
  • Reduced operating costs by identifying and implementing cost-saving measures across the organization.
  • Conducted periodic reviews of financial contracts to ensure favorable terms, safeguarding company interests.
  • Developed policies for cash handling and treasury operations, enhancing operational efficiency.
  • Oversaw preparation of financial reports to provide accurate insights into organizational performance.
  • Managed cash flow to ensure adequate liquidity for operations, safeguarding against financial shortfalls.

Owner

X2 Equitherapy
03.2009 - 12.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

Hairstylist - Hairstylist

MC Collage
Red Deer, AB

Equine Massage Therapist - Equine Massage

Arizona Institute of Healing Arts For Animals
Payson AZ
06.2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Quality control
  • Food safety practices
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Item promotion
  • Ordering procedures
  • Food station setup
  • Multitasking and organization
  • Shift management
  • Upselling techniques
  • Point of sale (POS) system operations
  • Calm demeanor
  • Responsible beverage service
  • Check payment processing
  • Specials promotion
  • Customer feedback management
  • Server training
  • Special dietary requirements
  • Dietary restrictions knowledge
  • Positive guest interactions
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Cool under pressure
  • Excellent communication

Languages

English
Full Professional

Timeline

Server/Bartender

Nicks Diner and Pizza
11.2024 - 02.2025

Server/Line Cook

Bearberry Saloon
07.2024 - 11.2025

Head Cook

Camp Caroline
01.2018 - 03.2020

Treasurer

Thunderbird Community Arena
12.2014 - 05.2018

Owner

X2 Equitherapy
03.2009 - 12.2014

Hairstylist - Hairstylist

MC Collage

Equine Massage Therapist - Equine Massage

Arizona Institute of Healing Arts For Animals

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Candace Terrio