Candace Pruden
Prince George,BC
Summary
Proven Manager of Operations with a track record at PGI Market on 5th for enhancing team communication and meeting financial targets. Skilled in logistics and operations management, and adept in conflict resolution, consistently improving customer loyalty. Achieved significant reductions in miscommunications and exceeded customer service expectations, demonstrating strong decision-making and leadership abilities.
Overview
24
24
years of professional experience
Work History
Manager of Operations
PGI Market on 5th
10.2009 - 06.2023
- Established positive and effective communication among unit staff up to 10 people at a time and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Responsible for all orders and receiving
Customer Service Representative
Quality Foods
03.2007 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates.
Customer Service Cashier/Customer Service Representative
PGI Foods
02.1999 - 01.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers, met Customer service goals
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payments.
Education
High School Diploma -
Prince George Secondary School
Prince George, BC06.2004
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Schedule Management
- Operations Oversight
- Inventory Management
- Problem-Solving
- Employee relations and conflict resolution
Timeline
Manager of Operations
PGI Market on 5th
10.2009 - 06.2023
Customer Service Representative
Quality Foods
03.2007 - 08.2009
Customer Service Cashier/Customer Service Representative
PGI Foods
02.1999 - 01.2007
High School Diploma -
Prince George Secondary School
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