Candace Parry
Trenton,ON
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Hardworking administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
19
19
years of professional experience
Work History
Owner
JC Customs
08.2019 - Current
- Created custom apparel from design to final product for clients.
- Managed daily operations, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Maintained all bookkeeping records accurately and well organized for account at year end.
Dental Receptionist
Family Dental Centre
10.2016 - 08.2018
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Esthetician
Salon You
10.2005 - 10.2015
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Advised clients on proper home-care regimens.
- Educated patients on treatment options.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Created repeat business by developing long-term relationships with regular customers.
- Welcomed clients arriving for appointments.
- Resolved customer complaints and facilitated conflict resolutions.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Esthetician
Studio 237
05.2005 - 10.2005
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Cleansed, exfoliated and moisturized customer skin.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Education
Esthetics -
Loyalist College
Belleville, ON05.2005
High School Diploma -
Moira Secondary School
Belleville, Canada2002
Skills
- Front desk operations
- Records maintenance
- Insurance Claims
- Reminder calls
- Invoice Processing
- Records management
- Customer service
- Time management
- Organizational skills
- Multitasking
- Patient Scheduling
Timeline
Owner
JC Customs
08.2019 - Current
Dental Receptionist
Family Dental Centre
10.2016 - 08.2018
Esthetician
Salon You
10.2005 - 10.2015
Esthetician
Studio 237
05.2005 - 10.2005
Esthetics -
Loyalist College
High School Diploma -
Moira Secondary School
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