CANDACE OGDEN
Calgary,AB
Summary
Throughout many years of employment in a diverse range of opportunities, I have been fortunate enough to gain experience in the many positions I have held.
Being a team player and work hard to provide support where needed and committed to learning something new everyday. What provides the opportunity to do that, is the eagerness to work and do the best work possible in any and every position held
Overview
23
23
years of professional experience
Work History
Client Services Representative
WCD
04.2022 - 06.2023
- Responsible for order entry requests for a wide range of products within the print industry
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Customer Service Representative
Carbon Graphics Group
10.2018 - 10.2019
- Order entry with request coming in via hard paper copy, email and or online submissions
- Collaborated with sales team members to s complete accurate orders, and resolve client concerns including time sensitive request.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Digital Press Operator
Wayside Printing
09.2009 - 05.2014
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Prepared and operated offset printing press for maximum efficiency and production.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Properly secured loads with security straps, covers and security seals.
Call Center Supervisor (Contract Position)
Sutherland Global Service
12.2008 - 04.2009
- Supervised 30 Call Centre Staff in providing excellent customer service to callers requiring assistance for IRS returns and refund questions and concerns.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Manager
West Canadian Graphics (WCD)
08.2000 - 09.2004
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Heart Lake Secondary School
Brampton, ON06.1994
Skills
- 25 Years experience in Customer Service
- Managerial and Supervisory Experience in multiple Industry settings
- Dedicated to Integrity, Professionalism and a willingness to learn
- Exhibits diligent and strong work ethic with confidence
- Ability to streamline processes to meet stringent deadlines
- Is self-motivated individual that maintains positive attitude
- Is able to work under stress individually or with aTeam
- Has natural ability to gain positive rapport with coworkers and clientele
- Works well under pressure and is able to resolve concerns by thinking outside of the box
Languages
English
Professional Working
Timeline
Client Services Representative
WCD
04.2022 - 06.2023
Customer Service Representative
Carbon Graphics Group
10.2018 - 10.2019
Digital Press Operator
Wayside Printing
09.2009 - 05.2014
Call Center Supervisor (Contract Position)
Sutherland Global Service
12.2008 - 04.2009
Customer Service Manager
West Canadian Graphics (WCD)
08.2000 - 09.2004
High School Diploma -
Heart Lake Secondary School
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