Candace Nelson
Chilliwack,BC
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Home Deopt
03.2018 - Current
- I assist customers with returning products and picking up specialty orders.
- I use COMM 3.0 and POS systems for sales and returns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Multitasking is one of the most important skill in this department as we are answering phone calls, assisting customers and other associates and giving the best customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
Manager
Boston Pizza
10.2006 - 08.2017
- Oversaw day to day operations such as managing all cash revenue and scheduling.
- Supervised service and cooking staff of up to 25 employees.
- Resolved guest complaints in person and over the phone.
- Did payroll for one year.
Education
High School Diploma -
Aldergrove Community Secondary
Aldergrove, BC06.2000
Skills
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Report Generation
- Scheduling
- Active Listening
- Staff Training
- Order Processing
Timeline
Customer Service Representative
Home Deopt
03.2018 - Current
Manager
Boston Pizza
10.2006 - 08.2017
High School Diploma -
Aldergrove Community Secondary