Candace McElligott
Carmichael
Summary
Dedicated supervisor with a strong drive to deliver top-tier patient care services and ensure seamless patient and employee interactions. Committed to maintaining a high standard of professionalism and efficiency in healthcare management. Passionate about fostering a positive work environment that prioritizes patient well-being and staff satisfaction. Skilled in leading teams to achieve organizational goals and exceed expectations in the healthcare industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Operations Supervisor
Dignity Health Medical Foundation
03.2024 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Oversee day to day operations for the Greater Sacramento service area, Centralized Referral Department.
Medical Office Representative
Mercy Medical Group- Citrus Heights
01.2021 - 03.2024
- Dermatology & Rheumatology
- First point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members
- Communications, and appropriate distribution of phone calls and messages.
- Collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Clerical duties as needed for clinic operations
Rocklin Family Practice and Speciality
Mercy Medical Group
06.2019 - 01.2021
- First point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members
- Communications, and appropriate distribution of phone calls and messages.
- Collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Clerical duties as needed for clinic operations
Contact Center
Woodland Clinic
11.2017 - 06.2019
- Greet and assist patients with general questions related to their coverage; and office protocol
- Verify and update patient demographics and insurance data on-line. Register new patients as necessary
- Schedule, cancel, reschedule, and coordinate patient appointments using the GECB system
- Create, assign and work tasks in electronic medical records system
- Collect patient data as required
Hospital Coordinator/Client Service Supervisor
VCA Sacramento Animal Medical Group
08.2012 - 11.2017
- Participated in the hiring and training process of new employees
- Coordinated and directed daily shift operations and scheduling to ensure proper staffing and coverage at all times.
- Collaborated with management team to plan and achieve hospital’s goals and objectives.
- Participated in evaluation process of other employees and facilitated communication amongst employees and management
- Acted as liaison between medical staff and clients. Educated clients on billing and hospitalization procedures
- Prepared, analyzed, and audited medical charges and billing; demonstrating knowledge of financial procedures, including record keeping and reconciliation.
- Properly recorded prescription refill request for doctor approval. Filled prescriptions once approved and contacted client once ready for pick up or has been called into an outside pharmacy
- Established a filing protocol to standardize the way files were maintained across the hospital, increase both efficiency and productivity.
Legal Receptionist
Sinclair, Wilson, Baldo & Chamberlin, Attorneys at Law
06.2014 - 06.2014
Education
Veterinary Assistant Controlled Substance Permit -
California Veterinary Medical Board
Skills
- CUSTOMER SERVICE
- Creative problem solver with excellent communication skills Consistently received positive feedback from patients and create repeat business by developing long-term relationships with patients
- Conflict management and analytical thinking with a focus on resolving customers’ problems in a proactive and timely manner
- ADMINISTRATIVE SKILLS
- Well versed in processing medical billing and coding procedures
- Proficient in Microsoft office with advanced skills in Excel, Word, and Outlook
- Proficient in Cerner, GECB, Allscripts, IDX and various Insurance websites
- Efficiently and accurately handled scheduling, procurement of office supplies and equipment; invoiced clients and managed accounts payable
- CLINICAL SKILLS
- Educated patients on treatment procedures, medications, special diets, and doctor’s instructions in a clear and precise manner
- Experienced in assisting physicians during patient examinations, preforming routine laboratory and other diagnostic tests, and administering injections
Certification
- How to Communicate with Diplomacy, Tact, and Credibility
- Certificate of Completion American Management Association
- Completed March 2015
Timeline
Clinic Operations Supervisor
Dignity Health Medical Foundation
03.2024 - Current
Medical Office Representative
Mercy Medical Group- Citrus Heights
01.2021 - 03.2024
Rocklin Family Practice and Speciality
Mercy Medical Group
06.2019 - 01.2021
Contact Center
Woodland Clinic
11.2017 - 06.2019
Legal Receptionist
Sinclair, Wilson, Baldo & Chamberlin, Attorneys at Law
06.2014 - 06.2014
Hospital Coordinator/Client Service Supervisor
VCA Sacramento Animal Medical Group
08.2012 - 11.2017
Veterinary Assistant Controlled Substance Permit -
California Veterinary Medical Board
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