Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace McConnell

River District Vancouver,BC

Summary

Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Licensed Life Insurance Agent

Specialty Life Insurance
06.2023 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Increased sales of life insurance products through tactical customer outreach.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Store Manager

Deciem Inc, The Ordinary
10.2022 - 06.2023
  • Exceed the store’s sales plan with an average of +20% to plan and +40% over LY
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provide leadership, coaching, and performance management
  • Manage the company’s highest volume store in North America
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.

Life Licensed Agent

World Financial Group
05.2022 - 06.2023
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.

Expert/Sales Associate

Shoppers Drug Mart Burnaby, Beauty
04.2022 - 10.2022
  • Drove cosmetic sales and ensured customer service with beauty clienteling.

Boutique Manager

Shoppers Drug Mart Burnaby, British Columbia Beauty
01.2019 - 04.2022
  • Over achieved the department sales plan by +30% over LY and +22% YTD
  • Develop and execute annual event calendars
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Provide consultations and beauty services to meet the customers needs
  • Maintained Metrics above target including status of #1 department for assisted selling
  • Achieved a percentage of 85 % and above for OSAT customer surveys
  • Inventory Control and management.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.

Beauty Manager

Shoppers Drug Mart Nelson
02.2012 - 01.2019
  • Managed the human and financial resources of the store's cosmetics department
  • Ensure the store's cosmetic department objectives are achieved
  • Recruit qualified cosmeticians and oversee onboarding and training
  • Provide leadership, coaching, and performance management
  • Develop annual promotional and event calendar and local community outreach marketing plan
  • Ensured exceptional customer service and beauty clienteling
  • Stay up to date with products and promotions and guide staff to continually learn.

Beauty Manager

Shoppers Drug Mart
01.2011 - 02.2012
  • Duties as per listed above with the same position.

Beauty Expert/Assistant Manager

Shoppers Drug Mart
11.2007 - 01.2011
  • Helped to ensure the store's cosmetic objectives are achieved as part of the beauty team
  • Drove cosmetic sales and ensured exceptional customer service with retail beauty clienteling.

Education

No Degree - Esthetics

BLANCHE MACDONALD CENTRE
Vancouver, BC
06.2004

LLQP - LLQP

Durham College
Oshawa, ON
04.2022

Diploma - General Studies

Robert Bateman Secondary
Abbotsford, BC
06.2000

Skills

  • Self Motivated
  • Team Leader and Player
  • Policy Coverage Determinations
  • New Product Information
  • Customer Needs Assessments
  • Adaptable and Fast learner

Certification

  • Licensed in British Columbia - ICBC
  • Licensed in Alberta- AIC
  • Licensed in Ontario- FSRA

Timeline

Licensed Life Insurance Agent

Specialty Life Insurance
06.2023 - Current

Store Manager

Deciem Inc, The Ordinary
10.2022 - 06.2023

Life Licensed Agent

World Financial Group
05.2022 - 06.2023

Expert/Sales Associate

Shoppers Drug Mart Burnaby, Beauty
04.2022 - 10.2022

Boutique Manager

Shoppers Drug Mart Burnaby, British Columbia Beauty
01.2019 - 04.2022

Beauty Manager

Shoppers Drug Mart Nelson
02.2012 - 01.2019

Beauty Manager

Shoppers Drug Mart
01.2011 - 02.2012

Beauty Expert/Assistant Manager

Shoppers Drug Mart
11.2007 - 01.2011

No Degree - Esthetics

BLANCHE MACDONALD CENTRE

LLQP - LLQP

Durham College

Diploma - General Studies

Robert Bateman Secondary
Candace McConnell