Candace Magel
Abbotsford,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Pilot Car Driver/Bridge Spotter
Ace Pilot Car
01.2021 - Current
- Increased safety by implementing thorough pre-trip inspections and maintenance checks for pilot car vehicles.
- Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
- Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
- Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
- Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
- Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
- Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
- Reduced risk of accidents by maintaining high levels of alertness and adhering to all traffic laws during long-distance transports.
- Contributed to a positive work environment by fostering teamwork among fellow pilot car drivers and support staff members.
- Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
- Collaborated with construction team members to ensure timely project completion and adherence to safety regulations.
Customer Service
Tim Hortons
01.2011 - 01.2016
- Processed payments, entering sales in register for prompt customer service.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Mentored new and current customer service and technical support representatives to maximize performance.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Met customer service goals and exceeded customer expectations.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
Education
Community Support Worker/Assisted Living -
Sprott Shaw Community College
Vernon, BC01.2004
Medical Office Assistant/Administrative Assistant -
Sprott Shaw Community College
Vernon, BC01.2003
Grade 12 -
Charles Bloom Secondary School
Lumby, BC01.2001
Skills
- Analyzing situations
- Motivating
- Documentation And Reporting
- Self-motivation and discipline
- Cross-cultural sensitivity
- Interpersonal relationship building
- Critical Thinking Capabilities
- Professionalism and Courtesy
- Organizational Skills
- Attention to Detail
- Analytical Skills
- Excellent Communication
- Written Communication
- Teamwork and Collaboration
- Adaptability
- Self Motivation
- Problem-solving abilities
- Customer rapport
- Interpersonal Skills
References Available
True
Languages
English
Native or Bilingual
Timeline
Pilot Car Driver/Bridge Spotter
Ace Pilot Car
01.2021 - Current
Customer Service
Tim Hortons
01.2011 - 01.2016
Community Support Worker/Assisted Living -
Sprott Shaw Community College
Medical Office Assistant/Administrative Assistant -
Sprott Shaw Community College
Grade 12 -
Charles Bloom Secondary School