Summary
Overview
Work History
Education
Skills
References Available
Languages
Timeline
Generic

Candace Magel

Abbotsford,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Pilot Car Driver/Bridge Spotter

Ace Pilot Car
01.2021 - Current
  • Increased safety by implementing thorough pre-trip inspections and maintenance checks for pilot car vehicles.
  • Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
  • Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
  • Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
  • Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
  • Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
  • Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
  • Reduced risk of accidents by maintaining high levels of alertness and adhering to all traffic laws during long-distance transports.
  • Contributed to a positive work environment by fostering teamwork among fellow pilot car drivers and support staff members.
  • Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
  • Collaborated with construction team members to ensure timely project completion and adherence to safety regulations.

Customer Service

Tim Hortons
01.2011 - 01.2016
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Mentored new and current customer service and technical support representatives to maximize performance.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Met customer service goals and exceeded customer expectations.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.

Education

Community Support Worker/Assisted Living -

Sprott Shaw Community College
Vernon, BC
01.2004

Medical Office Assistant/Administrative Assistant -

Sprott Shaw Community College
Vernon, BC
01.2003

Grade 12 -

Charles Bloom Secondary School
Lumby, BC
01.2001

Skills

  • Analyzing situations
  • Motivating
  • Documentation And Reporting
  • Self-motivation and discipline
  • Cross-cultural sensitivity
  • Interpersonal relationship building
  • Critical Thinking Capabilities
  • Professionalism and Courtesy
  • Organizational Skills
  • Attention to Detail
  • Analytical Skills
  • Excellent Communication
  • Written Communication
  • Teamwork and Collaboration
  • Adaptability
  • Self Motivation
  • Problem-solving abilities
  • Customer rapport
  • Interpersonal Skills

References Available

True

Languages

English
Native or Bilingual

Timeline

Pilot Car Driver/Bridge Spotter

Ace Pilot Car
01.2021 - Current

Customer Service

Tim Hortons
01.2011 - 01.2016

Community Support Worker/Assisted Living -

Sprott Shaw Community College

Medical Office Assistant/Administrative Assistant -

Sprott Shaw Community College

Grade 12 -

Charles Bloom Secondary School
Candace Magel