Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Pilot Car Driver/Bridge Spotter
Ace Pilot Car
01.2021 - Current
Increased safety by implementing thorough pre-trip inspections and maintenance checks for pilot car vehicles.
Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
Reduced risk of accidents by maintaining high levels of alertness and adhering to all traffic laws during long-distance transports.
Contributed to a positive work environment by fostering teamwork among fellow pilot car drivers and support staff members.
Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
Collaborated with construction team members to ensure timely project completion and adherence to safety regulations.
Customer Service
Tim Hortons
01.2011 - 01.2016
Processed payments, entering sales in register for prompt customer service.
Resolved customer issues and complaints expeditiously to meet customer service quality standards.
Delivered exceptional levels of customer service by expertly training and managing staff.
Mentored new and current customer service and technical support representatives to maximize performance.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Developed and maintained positive relationships with clients by providing excellent customer service.
Met customer service goals and exceeded customer expectations.
Provided exceptional customer service to diverse clientele even in high-stress environments.
Education
Community Support Worker/Assisted Living -
Sprott Shaw Community College
Vernon, BC
01.2004
Medical Office Assistant/Administrative Assistant -
Sprott Shaw Community College
Vernon, BC
01.2003
Grade 12 -
Charles Bloom Secondary School
Lumby, BC
01.2001
Skills
Analyzing situations
Motivating
Documentation And Reporting
Self-motivation and discipline
Cross-cultural sensitivity
Interpersonal relationship building
Critical Thinking Capabilities
Professionalism and Courtesy
Organizational Skills
Attention to Detail
Analytical Skills
Excellent Communication
Written Communication
Teamwork and Collaboration
Adaptability
Self Motivation
Problem-solving abilities
Customer rapport
Interpersonal Skills
References Available
True
Languages
English
Native or Bilingual
Timeline
Pilot Car Driver/Bridge Spotter
Ace Pilot Car
01.2021 - Current
Customer Service
Tim Hortons
01.2011 - 01.2016
Community Support Worker/Assisted Living -
Sprott Shaw Community College
Medical Office Assistant/Administrative Assistant -
Supply Chain and Logistical Management at L&M Wholes, All Ways Industries & Nicoles Pilot CarSupply Chain and Logistical Management at L&M Wholes, All Ways Industries & Nicoles Pilot Car
Assistant Professor of Nursing (Mental Health) at Dayanand Medical College & HospitalAssistant Professor of Nursing (Mental Health) at Dayanand Medical College & Hospital