CANDACE LEHR
Office And People & Culture Adminastrator
Summary
Experience with Office Administration with over 10 years of experience office management. Excellent reputation for resolving problems and improving client satisfaction. Enthusiast Office Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of onboarding and training with new team members. Motivated to learn, grow and excel this field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Office and People & Culture Administrator
Lush Fresh Handmade Cosmetics
Vancouver, BC
12.2019 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Liaison for onboarding new staff, event planning and catering for staff engagement and executives
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed in an inclusive work place
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
CUSTOMER CARE REPRESENTATIVE
Lush Cosmetics
Vancouver, BC
10.2016 - 12.2019
- Experienced in problem- solving and multitasking.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted phone, email and live chat customers with inquires and orders.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Coordinated timely responses to online customer communication and researched complex issues.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
CRUISE CONSULTANT MANAGER
Norwegian Cruise Line
11.2003 - 04.2014
- Responsible for selling NCL cruise products directly to consumers by cultivating and maintaining customer relationships that included initiating calls to customers, building rapport, and recommending modifications to products and services which promoted customer retention, drove direct sales, and ensured an overall superior customer service experience with NCL.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CRUISE CONSULTANT
Disney Cruise Lines
06.1999 - 09.2003
- Offering cruise ship vacations and loyalty perks from a travel centre on board, providing Gift Shop service and general guest services to a highly particular cruise clientele
- Recognized for exemplary service and customer relations, promoted to Cruise Consultant bypassing the regular training criteria for the position
- Selected as part of a team at an Italian ship launch to open a new, on board gift shop; started from decorating the interior, merchandising, implementing POS etc
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel itineraries.
Education
Grade 12 Graduate -
Frank Hurt Secondary
Skills
Coaching and mentoring initiatives
People and facility protection
Office procedures understanding
Understanding of office operations
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Office and staff streamlining
Office supplies and inventory
Affiliations
Delivered over 10 years of high level of client service,administrator, and executive assistant experience. Manage on and office site events and catering. Main point of stream owners and executives. Excellent presentation skills, with large and small groups. Onboarding liaison for new employees. Builds solid, long term relationships with clients. Establishes an instant rapport with colleagues and clients, easy going & fair minded approach. Takes charge of critical problems. Flexible and adaptable, practiced in working with shifting demands & responding effectively. Intelligent and quick learner, absorbs new information and methods and applies swiftly Maintains an organized, systematic work flow ensuring productive & seamless service delivery.
Timeline
Office and People & Culture Administrator
Lush Fresh Handmade Cosmetics
12.2019 - Current
CUSTOMER CARE REPRESENTATIVE
Lush Cosmetics
10.2016 - 12.2019
CRUISE CONSULTANT MANAGER
Norwegian Cruise Line
11.2003 - 04.2014
CRUISE CONSULTANT
Disney Cruise Lines
06.1999 - 09.2003
Grade 12 Graduate -
Frank Hurt Secondary