Candace Laxdal
Brandon
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Colonial Inn
04.2023 - 12.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
Front Desk Agent
Days Inn Hotel
09.2022 - 02.2023
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
Clarion Hotels
08.2020 - 08.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Certification - Business
Assiniboine Community College
Brandon, MBHigh School Diploma -
Birtle Collegiate
Birtle, MB06.2002
Skills
- Room Assignments
- Guest Satisfaction
- Check in and Checkout Procedures
- Credit and Cash Payments
- Front Desk Management
- Service Quality
Additional Information
Joy McKinnon - (306) 743-8004
Kristen Liske - (204) 720-7771
Timeline
Front Desk Agent
Colonial Inn
04.2023 - 12.2023
Front Desk Agent
Days Inn Hotel
09.2022 - 02.2023
Front Desk Agent
Clarion Hotels
08.2020 - 08.2022
Certification - Business
Assiniboine Community College
High School Diploma -
Birtle Collegiate
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