Candace Hiebert
Calgary,AB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Regional Sales Manager
Curve Distribution
11.2023 - Current
- Managed sales team as well as Western Canadian accounts, including Sunterra, Federated Coop, Your Independent Grocer, and Freson Bros
- Grew Federated Coop portfolio by 40% in Q1 of 2024
- Identified product gaps at Sunterra, introducing high volume skus to increase sales velocity and volume
- Launched Alberta Local program at Your Independent Grocer in partnership with local brands in Curve's portfolio
- Increased client satisfaction by building relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales & Program Manager
Curve Distribution
07.2023 - 11.2023
- Expanded company reach and sales presence into British Columbia
- Managed team of 6 sales representatives in Alberta and British Columbia
- Created incentive programs, sales programs, and promotional material for sales team
- Worked closely with procurement and brand management to optimize brand and sales performance
- Worked with sales team to open new accounts and grow sales territory
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Representative
Curve Distribution
07.2018 - 05.2023
- Top sales at Curve in 2020 and 2022
- Enhanced client satisfaction by addressing concerns promptly, providing exceptional service, and focus on relationships
- Generated additional sales opportunities with upselling and cross-selling techniques
- Utilized consultative selling to create successful partnerships with customers
- Contacted new and existing customers strategically to outline benefits of products that would fit their business and client base.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
Worldwide Specialty Foods
07.2014 - 07.2018
- Handled approximately 75 food service and retail accounts
- Made regular visits to customers, placing orders and expanding listing base
- Fostered relationships with customers to expand customer base and retain business.
- Built knowledge of food and grocery industry
Pastry Chef
PaSu Farm
03.2008 - 07.2014
- Customized items for seasonal offerings, special events and personal requests.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Created and produced in-house made preserve offerings to sell
- Developed special menu items to improve business offerings.
Skills
- Relationship building
- Customer retention & growth
- Consistency
- Management collaboration
- Self motivation
- Client rapport
References
Brianna Mei
District Sales Manager
Kurig Dr Pepper
403-470-2788
Brianna was my direct manager from Aug 2021 - May 2023 when I worked as a Territory Manager for Curve Distribution.
Philippe Jeanneau
President
Curve Distribution
587-228-4689
Phil has overseen my work in several roles at Curve Distribution since he took the role of President in November 2022
Timeline
Regional Sales Manager
Curve Distribution
11.2023 - Current
Sales & Program Manager
Curve Distribution
07.2023 - 11.2023
Sales Representative
Curve Distribution
07.2018 - 05.2023
Sales Representative
Worldwide Specialty Foods
07.2014 - 07.2018
Pastry Chef
PaSu Farm
03.2008 - 07.2014