D'Angelo Browne
Scarborough,ON
Summary
Versatile individual with a proven track record in the service industry, committed to enhancing customer satisfaction and helping all jobs done to run smoothly. Demonstrated skills in customer service, adept at fostering positive relationships and efficiently managing tasks. Achieved significant improvements in service delivery by leveraging strong work ethic and effective time management skills. Talented Server who creates a positive dining experience for customers by focusing on their needs and being open minded, fast learning, and having a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Food Basics
09.2024 - 01.2025
- Assists customers daily with checkout and answering questions
- Correct and knowledgeable use of a POS system
- Manages customer returns and exchanges smoothly
- Manages cash, credit, and debit sales
- Maintains a detailed knowledge of available products and sales and location of products
Server
St. Louis Bar & Grill
09.2022 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean
Host
The Toucan Pub
05.2021 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs and seating chart.
Team Member
Tim Hortons
02.2018 - 04.2021
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High school diploma - undefined
K.C.V.I
Kingston, ON06.2021
Skills
- Strong Work Ethic
- Cash Handling
- Team Collaboration
- Customer Service Skills
Certification
- SMART SERVE
- WHMIS
Timeline
Cashier
Food Basics
09.2024 - 01.2025
Server
St. Louis Bar & Grill
09.2022 - 04.2024
Host
The Toucan Pub
05.2021 - 08.2022
Team Member
Tim Hortons
02.2018 - 04.2021
High school diploma - undefined
K.C.V.I
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