Candace Giroux
Calgary,AB
Summary
Ten years of customer service experience with proficiency in Excel, Word, and Outlook. Demonstrated ability to learn new software quickly and effectively. Highly organized and reliable, consistently meeting deadlines in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Alternate Combined Charity General Manager/Advisor
Grey Eagle Casino
01.2022 - Current
- Responsible for the daily operations of the gaming floor
- Provides excellent customer services for Gaming Operations.
- Effectively manages staff to provide outstanding experience at the casino.
- Made sure all staff were properly trained and organized for success at their job.
- Made sure that all business-related activities were done in a timely manner.
- Ensured all departments were following AGLC and casino internal policies.
- Responsible for the casino’s cash cage and all casino assets.
- Maintained records for casino track system with regards to names, opening and closing balances.
Front line Worker – Grey Eagle Charity
Grey Eagle Casino
01.2012 - 01.2022
- Experienced in providing excellent customer service to guests.
- Able to handle customer complaints and conflicts in a professional manner.
- Responsible for maintaining security of cash and chips while on duty.
- Ensure that all activities are in accordance with the AGLC.
- Ability to work in a fast-paced environment.
Records Keeper
Siksika Family Services
01.2011 - 01.2012
- Updated over 3000 files to meet Alberta Record Standards
- Organized and set up a filing system for over 1000 clients.
- Closed old records and properly transferred them off site in a timely fashion.
- Completed ARC (Attachment, Regulation and Competency) training.
Intervention Case Manager
Siksika Family Services
01.2010 - 01.2011
- Prepare daily detailed notes for case management reports for program directors meeting.
- Responsible for the implementation of services for Siksika Children and families in need.
- Submit monthly government claims for subsidized families.
Education
Deal Us In Phase 1&2
AGLC
AML Certifcate
AML Training
Conflict Resolution Certificate - undefined
Indigenous Women Rise Society
01.2024
Customer Service Certificate - undefined
Bow Valley College
01.2013
Oil and Gas Land Administration Certificate - undefined
Sait
01.2012
Business Operations & Management - undefined
DeVry
01.2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Staff supervision
- Administrative skills
Timeline
Alternate Combined Charity General Manager/Advisor
Grey Eagle Casino
01.2022 - Current
Front line Worker – Grey Eagle Charity
Grey Eagle Casino
01.2012 - 01.2022
Records Keeper
Siksika Family Services
01.2011 - 01.2012
Intervention Case Manager
Siksika Family Services
01.2010 - 01.2011
Conflict Resolution Certificate - undefined
Indigenous Women Rise Society
Customer Service Certificate - undefined
Bow Valley College
Oil and Gas Land Administration Certificate - undefined
Sait
Business Operations & Management - undefined
DeVry
Deal Us In Phase 1&2
AGLC
AML Certifcate
AML Training