Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Candace Fraser

Springhill,NS

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Resupply

Hampton Home Care
07.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Pharmacy Assistant

Amherst Pharmacy
02.2023 - 07.2023
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
  • Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Verified patient information to correctly dispense medications.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Input patient information into computer system for prescription orders.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Generated labels for prescriptions and maintained accurate records.

Patient Success Representative

ResMed
10.2019 - 02.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Pharmacy Technician

Ross/Anderson Pharmacy
09.2003 - 09.2019
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.

Education

No Degree - Pharmacy Technician

Selkirk College
Castlegar, BC
11.2019

Skills

  • Multitasking Abilities
  • Troubleshooting
  • Good Telephone Etiquette
  • PPE use
  • Problem-Solving
  • Analytical Thinking
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Data Entry
  • Verbal Communication
  • Team building
  • Dependable and Responsible
  • First Aid/CPR

Languages

English
Native or Bilingual

Timeline

Resupply

Hampton Home Care
07.2023 - Current

Pharmacy Assistant

Amherst Pharmacy
02.2023 - 07.2023

Patient Success Representative

ResMed
10.2019 - 02.2023

Pharmacy Technician

Ross/Anderson Pharmacy
09.2003 - 09.2019

No Degree - Pharmacy Technician

Selkirk College

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Candace Fraser