Summary
Overview
Work History
Education
Skills
Timeline
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Candace Frank

Surrey

Summary

Dynamic supervisor with a proven track record at Everything Wine, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a positive work environment. Recognized for exceptional attention to detail and decision-making skills, driving operational success and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Supervisor

Everything Wine
11.2023 - Current
  • Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by setting clear expectations for staff members.

Wine Consultant

Everything Wine
02.2021 - 11.2023
  • Enhanced store reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail.
  • Managed successful gift basket program for 3 years, demonstrating strong organizational skills and consistent execution.
  • Trained entry level employees on store protocol, customer service, salesmanship, and cashiering duties.

Retail Sales Associate

Safeway
03.2013 - 08.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Worked in various positions store-wide, including customer service, bakery, floral department, file maintenance, and cashier.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Education

Diploma - Healthcare Assistant

Kwantlen Polytechnic University
Langley, BC
06-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making

Timeline

Supervisor

Everything Wine
11.2023 - Current

Wine Consultant

Everything Wine
02.2021 - 11.2023

Retail Sales Associate

Safeway
03.2013 - 08.2019

Diploma - Healthcare Assistant

Kwantlen Polytechnic University

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Candace Frank