Candace Frank
Surrey
Summary
Dynamic supervisor with a proven track record at Everything Wine, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a positive work environment. Recognized for exceptional attention to detail and decision-making skills, driving operational success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supervisor
Everything Wine
11.2023 - Current
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by setting clear expectations for staff members.
Wine Consultant
Everything Wine
02.2021 - 11.2023
- Enhanced store reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail.
- Managed successful gift basket program for 3 years, demonstrating strong organizational skills and consistent execution.
- Trained entry level employees on store protocol, customer service, salesmanship, and cashiering duties.
Retail Sales Associate
Safeway
03.2013 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Worked in various positions store-wide, including customer service, bakery, floral department, file maintenance, and cashier.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Diploma - Healthcare Assistant
Kwantlen Polytechnic University
Langley, BC06-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
Timeline
Supervisor
Everything Wine
11.2023 - Current
Wine Consultant
Everything Wine
02.2021 - 11.2023
Retail Sales Associate
Safeway
03.2013 - 08.2019
Diploma - Healthcare Assistant
Kwantlen Polytechnic University
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