Candace Dyck

• Managed client interactions, appointment scheduling, and inventory for a lash business.
• Performed customized eyelash extension applications (classic, hybrid, volume) and full body waxing tailored to individual client preferences.
• Developed and implemented marketing strategies, including social media content creation and local partnerships, which increased new clientele by 30% in the first year.
• Maintained strict adherence to health and safety regulations, ensuring a sterile and organized workspace and 100% compliance with industry standards.
• Enhanced client experience through effective aftercare education and product recommendations.

• Managed daily front desk operations, ensuring seamless appointment scheduling and client check-ins.
• Strengthened client satisfaction by building effective customer service relationships.
• Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.

Leadership & Team Management:

• Supported the General Manager with training, development, staffing, scheduling, and performance management of FOH team members.
• Demonstrated leadership by collaborating closely with staff to uphold brand standards.
• Promoted a positive workplace atmosphere to ensure employee satisfaction.
• Directed, coached, and supervised a team, including servers, hosts, and bartenders.
• Guaranteed exceptional experiences for guests and team members from beginning to end.
• Addressed customer concerns in a professional and timely manner, performing guest recovery as needed.
• Maintained high standards of food quality, cleanliness, and safety.
• Oversaw all aspects of the FOH, including the dining room, sports bar, takeout, and delivery services.

Administrative & Financial Duties:

• Prepared schedules and ensured appropriate staffing levels for all shifts.
• Managed and controlled costs related to labor, food, and beverage during shifts.
• Achieved goals through strong organizational skills and effective time management.
• Ensured operational and occupational health and safety standards were adhered to.

Team Leadership & Development:

• Supervise, motivate, train, and coach team members to meet and exceed performance goals.
• Manage staff schedules and delegate daily tasks effectively.

Sales & Customer Service:

Store Operations & Merchandising:

• Model and deliver outstanding customer service, focusing on building relationships and helping customers find clothing they love.
• Drive sales performance and store profitability to meet and exceed targets.
• Manage daily store operations, including opening and closing duties, in the absence of the Store Manager.
• Ensure the store is visually appealing and maintain visual displays and general cleanliness.
• Manage Point of Sale (POS) systems and ensure compliance with all company policies and operating procedures.

• Supervised daily operations, ensuring adherence to quality standards and timelines.
• Trained new staff on operational procedures and best practices.
• Monitored team performance, providing feedback to enhance productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.