Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Champagne

Case Manager
Langley,BC

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Case Manager

Canada Life
07.2022 - Current
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Shelter Worker Supervisor

Surrey Urban Mission
12.2021 - 07.2022
  • Engaged proactively with the homeless populations to assist with existing mental health or substance abuse issues and to obtain shelter for them
  • Supervised my team while taking care of the needs of forty clients
  • Responded to emergencies, administrated Naloxone, and performed CPR during overdoses multiple times a day
  • Linked clients with community services and resources to help meet their needs while collaborating with outside agency personnel to obtain maximum results.

Emergency Care Worker

Canadian Red Cross
12.2020 - 07.2021
  • Assisted in the setup, daily operations, and closing of the Covid-19 Canadian/ American border sample collecting site
  • Maintained proper PPE, and infection control protocols throughout the day
  • Used and troubleshoot software associated with the Canadian Red Cross and affiliates daily
  • Worked cohesively alongside RCMP, Border Service and Public Health agencies
  • Adhered to the culture of The Red Cross, an organization guided by its fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

Certified Dental Nurse/ Treatment Coordinator

21st Century Dental
06.2011 - 12.2020
  • Prepared patients and assisted the Dentist with up to twenty patients daily including oral surgery, restorative work, endodontics, crowns & bridges, and recall appointments
  • Used my compassion, empathy, customer service, and critical thinking skills with patients and co-workers daily
  • Presented complex treatment plans to patients and booked treatment accordingly
  • Used multiple dental software and office platforms daily.

Education

Certified Dental Assistant Diploma -

CDI College
04.2010 - 05.2011

Office Management Training

Silkin Healthcare
03.2016 - 05.2016

Certificate

Canadian Red Cross
01.2020 - 05.2021

Health Sciences

Simon Fraser University
09.2009 - 05.2010

Case Management Certificate

University of Fredericton
09.2022

Bachelor of General Studies - Social Work

Thompson River University
Kamloops, BC
05.2001 -

Skills

  • Excellent, direct, and transparent verbal communication capability
  • Extensive understanding of quality customer service
  • Strong planning, organization, and multitasking skills
  • Able to react calmly to immediately diffuse or resolve high-intensity situations
  • Efficient time management with or without supervision
  • Approachable personality with competent conflict resolution skills

Timeline

Case Manager

Canada Life
07.2022 - Current

Shelter Worker Supervisor

Surrey Urban Mission
12.2021 - 07.2022

Emergency Care Worker

Canadian Red Cross
12.2020 - 07.2021

Certificate

Canadian Red Cross
01.2020 - 05.2021

Office Management Training

Silkin Healthcare
03.2016 - 05.2016

Certified Dental Nurse/ Treatment Coordinator

21st Century Dental
06.2011 - 12.2020

Certified Dental Assistant Diploma -

CDI College
04.2010 - 05.2011

Health Sciences

Simon Fraser University
09.2009 - 05.2010

Bachelor of General Studies - Social Work

Thompson River University
05.2001 -

Case Management Certificate

University of Fredericton
Candace ChampagneCase Manager