Candace Champagne
Case Manager
Langley,BC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Case Manager
Canada Life
07.2022 - Current
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Shelter Worker Supervisor
Surrey Urban Mission
12.2021 - 07.2022
- Engaged proactively with the homeless populations to assist with existing mental health or substance abuse issues and to obtain shelter for them
- Supervised my team while taking care of the needs of forty clients
- Responded to emergencies, administrated Naloxone, and performed CPR during overdoses multiple times a day
- Linked clients with community services and resources to help meet their needs while collaborating with outside agency personnel to obtain maximum results.
Emergency Care Worker
Canadian Red Cross
12.2020 - 07.2021
- Assisted in the setup, daily operations, and closing of the Covid-19 Canadian/ American border sample collecting site
- Maintained proper PPE, and infection control protocols throughout the day
- Used and troubleshoot software associated with the Canadian Red Cross and affiliates daily
- Worked cohesively alongside RCMP, Border Service and Public Health agencies
- Adhered to the culture of The Red Cross, an organization guided by its fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
Certified Dental Nurse/ Treatment Coordinator
21st Century Dental
06.2011 - 12.2020
- Prepared patients and assisted the Dentist with up to twenty patients daily including oral surgery, restorative work, endodontics, crowns & bridges, and recall appointments
- Used my compassion, empathy, customer service, and critical thinking skills with patients and co-workers daily
- Presented complex treatment plans to patients and booked treatment accordingly
- Used multiple dental software and office platforms daily.
Education
Certified Dental Assistant Diploma -
CDI College
04.2010 - 05.2011
Office Management Training
Silkin Healthcare
03.2016 - 05.2016
Certificate
Canadian Red Cross
01.2020 - 05.2021
Health Sciences
Simon Fraser University
09.2009 - 05.2010
Case Management Certificate
University of Fredericton
09.2022
Bachelor of General Studies - Social Work
Thompson River University
Kamloops, BC 05.2001 -
Skills
- Excellent, direct, and transparent verbal communication capability
- Extensive understanding of quality customer service
- Strong planning, organization, and multitasking skills
- Able to react calmly to immediately diffuse or resolve high-intensity situations
- Efficient time management with or without supervision
- Approachable personality with competent conflict resolution skills
Timeline
Case Manager
Canada Life
07.2022 - Current
Shelter Worker Supervisor
Surrey Urban Mission
12.2021 - 07.2022
Emergency Care Worker
Canadian Red Cross
12.2020 - 07.2021
Certificate
Canadian Red Cross
01.2020 - 05.2021
Office Management Training
Silkin Healthcare
03.2016 - 05.2016
Certified Dental Nurse/ Treatment Coordinator
21st Century Dental
06.2011 - 12.2020
Certified Dental Assistant Diploma -
CDI College
04.2010 - 05.2011
Health Sciences
Simon Fraser University
09.2009 - 05.2010
Bachelor of General Studies - Social Work
Thompson River University
05.2001 -
Case Management Certificate
University of Fredericton