Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Candace Burles

Yellowknife

Summary

Dynamic leader with a proven track record at Women's Society, adept in operations management and fostering team leadership. Excelled in enhancing client satisfaction and streamlining processes, significantly reducing homelessness rates. Skilled in both verbal and written communication, and complex problem-solving, ensuring high-quality service delivery and operational excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Spruce Bough General Manager

Women's Society
01.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
  • Ensured high-quality food provision for clients by managing inventory, coordinating meal preparation, and adhering to nutritional guidelines.
  • Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
  • Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
  • Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
  • Improved client well-being by developing and implementing comprehensive case management plans.
  • Reduced rates of homelessness within the community by collaborating with stakeholders to develop long-term housing solutions for clients.
  • Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
  • Streamlined operations through the development of effective policies and procedures for supportive living management and resident care.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Women's Centre General Manager

Women's Society
08.2024 - 01.2025
  • Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Supervised programming and administrative facets of temporary homeless shelter for women, many with dual diagnoses.
  • Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
  • Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
  • Ensured high-quality food provision for clients by managing inventory, coordinating meal preparation, and adhering to nutritional guidelines.
  • Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
  • Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
  • Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
  • Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
  • Improved client well-being by developing and implementing comprehensive case management plans.
  • Developed targeted outreach strategies to identify potential clients in need of shelter services within the community effectively.
  • Reduced rates of homelessness within the community by collaborating with stakeholders to develop long-term housing solutions for clients.
  • Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.

Housing First Manager

Women's Society
09.2021 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.

Dental Assistant

Somba Ke Dental
10.2019 - 03.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.

Optician Technician

Polar Vision Ltd.
09.2015 - 01.2018
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
  • Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
  • Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
  • Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
  • Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
  • Traveled to remote Nunavut communities with Stanton Territorial Eye Techs to provide eye care

Shelter Worker

Salvation Army
09.2008 - 03.2011
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
  • Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
  • Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.

Reception Assistant

Kugluktuk Housing Association
08.2006 - 08.2008
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
  • Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
  • Contributed to team efficiency by providing administrative support to various departments when needed.
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
  • Prepared conference rooms for meetings using proper setup procedures according to specific requirements.

Education

Child And Youth Services

CDI College
Edmonton, AB
05-2022

High School Diploma -

Ecole St. Patrick High School
Yellowknife, NT
06-2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Operations management

Languages

English
Professional Working

Certification

First-Aid

WHMIS

Homeless De-Escalation

Timeline

Spruce Bough General Manager

Women's Society
01.2025 - Current

Women's Centre General Manager

Women's Society
08.2024 - 01.2025

Housing First Manager

Women's Society
09.2021 - 08.2024

Dental Assistant

Somba Ke Dental
10.2019 - 03.2020

Optician Technician

Polar Vision Ltd.
09.2015 - 01.2018

Shelter Worker

Salvation Army
09.2008 - 03.2011

Reception Assistant

Kugluktuk Housing Association
08.2006 - 08.2008

Child And Youth Services

CDI College

High School Diploma -

Ecole St. Patrick High School

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Candace Burles