Candace Burles
Yellowknife,NT
Summary
Accomplished Manager at Women's Society, adept in team leadership and complex problem-solving, enhanced tenant satisfaction and streamlined rent collection, demonstrating cross-functional teamwork. Skilled in verbal and written communication, successfully spearheaded property renovations and developed emergency response plans, significantly improving operational efficiency.
Overview
17
17
years of professional experience
Work History
Manager
Women's Society
09.2021 - Current
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Spearheaded property renovation projects to modernize facilities and attract new tenants without displacing current residents.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly.
- Developed comprehensive training programs for new hires, promoting a strong knowledge base among staff members.
Dental Assistant
Somba Ke Dental
10.2019 - 03.2020
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
Optician
Polar Vision Ltd.
09.2015 - 01.2017
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Traveled with Stanton Eye Clinic to various remote communities in Nunavut, providing eye glasses.
Shelter Intake Worker
Salvation Army
01.2009 - 04.2011
- Provided ongoing support to former clients transitioning from shelters to permanent housing arrangements.
- Contributed to the ongoing development and improvement of intake procedures, ensuring a consistent and efficient experience for all clients.
- Developed effective rapport building techniques that fostered trust among clients entering the shelter system.
- Utilized bilingual language skills to effectively communicate with diverse populations seeking shelter services.
Dental Assistant
Adam Dental Clinic
10.2008 - 12.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Administrative Assistant
Kugluktuk Housing Association
09.2007 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Child And Youth Services
CDI College
Edmonton, AB05.2022
High School Diploma -
St. Patrick Catholic School
Yellowknife, NT06.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Performance Management
Languages
English
Professional Working
Timeline
Manager
Women's Society
09.2021 - Current
Dental Assistant
Somba Ke Dental
10.2019 - 03.2020
Optician
Polar Vision Ltd.
09.2015 - 01.2017
Shelter Intake Worker
Salvation Army
01.2009 - 04.2011
Dental Assistant
Adam Dental Clinic
10.2008 - 12.2009
Administrative Assistant
Kugluktuk Housing Association
09.2007 - 07.2008
Diploma - Child And Youth Services
CDI College
High School Diploma -
St. Patrick Catholic School
Similar Profiles
Jennifer Qaqqasiq-TaqtuJennifer Qaqqasiq-Taqtu
Infant Teacher at Yellowknife Women's SocietyInfant Teacher at Yellowknife Women's Society
Sharon DavisSharon Davis
Women's Support Worker at Atira Women's Resource SocietyWomen's Support Worker at Atira Women's Resource Society
Mikayla PottertonMikayla Potterton
Crisis Intervention Worker at Medicine Hat Women's Shelter SocietyCrisis Intervention Worker at Medicine Hat Women's Shelter Society