Candace Buchamer
Summary
A team player with adaptability to meet changing operational needs and atmospheres. Dedicated and resourceful. Proficient in customer service, donor relations and budget management skills. To seek and maintain full-time position that offers professional challenges utilizing the skills noted.
Overview
25
25
years of professional experience
Work History
Branch Manager
BC SPCA
06.1999 - 12.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes to ensure adherence to annual budgets.
- Improved customer satisfaction ratings by enhancing service availability and maintaining active customer communications during facility closure.
- Strengthened relationships with key clients; securing and maintaining long-term donors and community partnerships to drive revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Established and maintained low income spay and neuter grants for three consecutive years prior to and during the Covid pandemic and facility closure.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Education
Certificate - Completion April 27, 2023 - Reiki - Master Practitioner
The Sacred Garden Market Place
Rose Prairie, BC04.2023
Certificate - Fear Free Shelter Program
Fear Free
11.2021
Certificate - Scent Tracking Dog Seminar
Precision Search Dog
10.2006
Certificate - Usui Reiki Level 1 -2
Reiki Training Center of Grade Prairie
Grande Prairie, AB09.2004
Certificate - AWCP 054 - Large Animal Care
Thompson River University
Kamloops, BC02.2003
Certificate - AWCP 170 - General Companion Animal Care
Thompson River University
Kamloops, BC12.2002
Certificate - Canine Training And Behavior Management
Canadian Canine Training
Grande Prairie, AB12.2002
Skills
- Familiar with account coding
- Relationship Building
- Branch Operations Management
- Reporting familiarity
- Cash handling expertise
- Customer Service
- Performance Reviews
- Operational Reports
- Verbal/written communication
- Team Supervision
- Customer/Donor Relationships
- Conflict Resolution
Timeline
Branch Manager
BC SPCA
06.1999 - 12.2023
Certificate - Completion April 27, 2023 - Reiki - Master Practitioner
The Sacred Garden Market Place
Certificate - Fear Free Shelter Program
Fear Free
Certificate - Scent Tracking Dog Seminar
Precision Search Dog
Certificate - Usui Reiki Level 1 -2
Reiki Training Center of Grade Prairie
Certificate - AWCP 054 - Large Animal Care
Thompson River University
Certificate - AWCP 170 - General Companion Animal Care
Thompson River University
Certificate - Canine Training And Behavior Management
Canadian Canine Training
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