Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CANAN OZGURSOY

Toronto,ON

Summary

  • Detail-oriented and organized team player with strong organizational skills and over 5 years of experience as a Flight Attendant in the domestic and international commercial airline industry. Highly skilled at managing multiple projects simultaneously with a high degree of accuracy and a positive attitude, while adept at responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service, motivated to anticipate and handle passengers’ problems, and committed to ensuring enjoyable, safe, and on-schedule trips by providing timely assistance and taking on additional responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Cabin Crew Member

Turkish Airlines
02.2019 - 04.2024
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Audit Intern

PwC
09.2019 - 11.2019
  • Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
  • Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.

Barista

Hunter Hotel
06.2016 - 09.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Education

Master of Science - European And International Relations

Turkish-German University
Istanbul, TR
02.2023

Bachelor of Science - International Relations

Çanakkale Onsekiz Mart University
Çanakkale, TR
06.2018

Skills

  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity
  • Initiative-taking
  • Complaint Handling
  • Assertiveness
  • Food and Beverage Service
  • Relationship Management
  • Discretion and Confidentiality
  • Grooming and Personal Hygiene
  • Meal Planning
  • Quality Control
  • Public Speaking
  • First Aid
  • Guest Services

Languages

English
Professional Working
Turkish
Native or Bilingual

Timeline

Audit Intern

PwC
09.2019 - 11.2019

Cabin Crew Member

Turkish Airlines
02.2019 - 04.2024

Barista

Hunter Hotel
06.2016 - 09.2016

Master of Science - European And International Relations

Turkish-German University

Bachelor of Science - International Relations

Çanakkale Onsekiz Mart University

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CANAN OZGURSOY